Remote Assitance - Is this the right place?

  • Thread starter Thread starter GX
  • Start date Start date
G

GX

Sorry if this iis not the right place to post this question/issue but I
wasn't able to find a newsgroup related to it any other place.

Remote Assistance Question -
I know that I can send a request to get Remote Assistance to someone using
either email via Microsoft Outlook or IM. However, not everyone on my
network has email access, NOR IM.

I know I can save the invitation on a shared location on my network but not
everyone is computer savy and know's how to save it on a share location.

However, I would like to use remote assistance as a tool to help people out
on my domain wituout the need of requesting permission, etc. We use a couple
of 3rd party tools to get this done and honestly I don't believe in those if
the O/S has something capable of doing it for me...

So, my question is: Is there's any way to leave Remote Assistance on a
suspense mode like VNC, pcAnywhere or netMeeting ready for you to log in in
case you need to do it. How would you go to set that up?

Thanks a lot

GX
 
There is a way that you can give unsolicited Remote Assistance. You
basically send a message telling the remote machine to start Remote
Assistance.

This feature is found in Start > Help & Support > Use Tools.... > Offer
Remote Assistance. You will place the name or IP of the machine you will
provide RA to. RA starts on the other machine, and the user will have to
accept the connection.
 
but th user will still have 2 accept right?

Dusty Harper {MS} said:
There is a way that you can give unsolicited Remote Assistance. You
basically send a message telling the remote machine to start Remote
Assistance.

This feature is found in Start > Help & Support > Use Tools.... > Offer
Remote Assistance. You will place the name or IP of the machine you will
provide RA to. RA starts on the other machine, and the user will have to
accept the connection.

--
--
Dusty Harper
Microsoft Corporation
-------------------------------------------------------------------------- --
This posting is provided "AS IS", with NO warranties and confers NO rights
-------------------------------------------------------------------------- --

those
Click to expand...
 
Ok, I checked on the specified folder and noticed that this will only work
on a specific setup.

Test 1. - from a workgroup setup I tried to do this and it came back with
permission denied. XP Pro to XP Pro

Test 2. from a Windows 2K Server Domain setup I tried to do it and it came
back with "This function was disable by the administrator" Well, I am the
administrator and have never disable this...

Checked the Help file and found out that this has to be enable before youuse
it. So I went to the GPEDIT.MSC>Local Computer Policy\Computer
Configuration\Administrative Templates\System\Remote Assistance folder.

Which find it under XP but when I went to my GPO on the W2K environment the
policy is not there, however I checked a same pplace on the W2K3 domain I
have on a lab and it is part of it...

So, in conclussion you can do this on a domain if you apply the local policy
to each station by itself if you are using a W2K DC, if u are ojn a W2K3 you
can add it on a GPO level and don't need to mess with the Local policies on
a workstation, which I guess you will have to sysprep a machine with this
setup already there and ghost it to everyone...

Is the tempate avalable for W2K Server somewhere? To be added like the one
from SUS?

Thanks Everyone...

GX
 
The way group policy works is that you can copy the policies to the domain.
then dole out the settings from the domain. If you edit the Group policy
for the domain via XP, these settings should also get sucked up to the
domain. which again gives you a central point of administration. ( This is
how newer options can be put into the OS, and still use legacy DCs ).
 
If you edit the Group policy for the domain via XP,
these settings should also get sucked up to the domain.
Click to expand...

How would I do this? Edit the GPO via my XP workstation? I have a W2K DC,
not W2K3.


Dusty Harper {MS} said:
The way group policy works is that you can copy the policies to the domain.
then dole out the settings from the domain. If you edit the Group policy
for the domain via XP, these settings should also get sucked up to the
domain. which again gives you a central point of administration. ( This is
how newer options can be put into the OS, and still use legacy DCs ).
--
--
Dusty Harper
Microsoft Corporation
-------------------------------------------------------------------------- --
This posting is provided "AS IS", with NO warranties and confers NO rights
-------------------------------------------------------------------------- --

GX said:
Ok, I checked on the specified folder and noticed that this will only work
on a specific setup.

Test 1. - from a workgroup setup I tried to do this and it came back with
permission denied. XP Pro to XP Pro

Test 2. from a Windows 2K Server Domain setup I tried to do it and it came
back with "This function was disable by the administrator" Well, I am the
administrator and have never disable this...

Checked the Help file and found out that this has to be enable before youuse
it. So I went to the GPEDIT.MSC>Local Computer Policy\Computer
Configuration\Administrative Templates\System\Remote Assistance folder.

Which find it under XP but when I went to my GPO on the W2K environment the
policy is not there, however I checked a same pplace on the W2K3 domain I
have on a lab and it is part of it...

So, in conclussion you can do this on a domain if you apply the local policy
to each station by itself if you are using a W2K DC, if u are ojn a W2K3 you
can add it on a GPO level and don't need to mess with the Local policies on
a workstation, which I guess you will have to sysprep a machine with this
setup already there and ghost it to everyone...

Is the tempate avalable for W2K Server somewhere? To be added like the one
from SUS?

Thanks Everyone...

GX





Dusty Harper {MS} said:
There is a way that you can give unsolicited Remote Assistance. You
basically send a message telling the remote machine to start Remote
Assistance.

This feature is found in Start > Help & Support > Use Tools.... > Offer
Remote Assistance. You will place the name or IP of the machine you will
provide RA to. RA starts on the other machine, and the user will have to
accept the connection.
Click to expand...

-------------------------------------------------------------------------- rights
--------------------------------------------------------------------------
Click to expand...
but
I
Click to expand...
a log
in
Click to expand...
Click to expand...
 
we have unsolicited remote assistance working in our network perfectly.

We have win2k DCs & Windows XP workstations.

Yes, the easiest way would be to modify your GPO with Windows XP workstations with updated GPOs.

I was looking all over the net so that users don't have to accept the invitation, but instead automatically launch remote assistance. So far, no luck

eRr
 
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