REMOTE ASSISTANT

[Guest]

Cannot connect and get message Web Page Dialog, "Automation server can't
create object" followed by " Remote Assistance connection could not be
established because the remote host name could not be resolved" What can I
do to make the connection.

 

[Ramesh, MS-MVP]

From : http://www.chicagotech.net/rdesktop.htm

Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?
A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) edit the invitation IP address. 2) Use Windows Messenger to
establish the Remote Assistance session.

 

[Guest]

Ramish

Sorry for the delay, but thank you for this.

How do I edit the IP invitation address

 

[Ramesh, MS-MVP]

Harry

Here is an example:
http://support.microsoft.com/?kbid=307711&sd=RMVP