remote assistance?

  • Thread starter Thread starter Derek Upson
  • Start date Start date
D

Derek Upson

the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek
 
Remote Assistance might want to use the same port that
Remote Desktop connection uses. Try allowing traffic
through port 3389 on both firewalls and see if that
works. Also, what is the error message you are getting?

Cheers
DerekG
 
Derek said:
the computer that i am trying to connect to is a new Dell running
XP-Home. My computer is running XP-Professional. the remote computer
started the process and invited me through windows messaging. the
invitation popped up and i click on "ACCEPT". however, after trying
to connect......it gave up and gave an error message. we both have
linksys router/firewalls for our dSL connections. what could be the
problem? i thank you in advance for any tips that you can provide.
thanks.

derek
Click to expand...

Not another one! WHAT ERROR MESSAGE?! Sorry to have to yell, but you're the
third person to assume we're clairvoyant. We can't see your system from
here!
 
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