Remote assistance

  • Thread starter Thread starter Exray
  • Start date Start date
E

Exray

I have 2 machines behind a Netgear router. The XP Home one can ask for
remote assistance. The XP Pro one cannot.

When the invite a friend to offer remote assistance link is clicked, the
message "A program could not start. Please try again" appears. It comes up
with the exclamation sound and the message box claims to be from Internet
Explorer.

I found a file called constants.js on the machine that had that message text
in it...in two places. One of them is NO CHANNEL, and the other is NO
RCSESSION. I edited the constants.js file and it changed the "A program
could not start. Please try again" message so that I could tell that the NO
CHANNEL message is being sent to me.

I don't know what's the problem. Surely it isn't the NAT router, since that
is perfectly happy with the XP Home computer's seeking remote assistance. I
have UP&P enabled, so it doesn't seem likely that's the problem either. I
imagine there's some setting that is at issue in the XP Pro machine, but
ideas are needed, since I think everything resembling remote anything is
enabled and running.
 
THIS WORKED FOR ME:

You need to 1st, remove the helpassistant account, by right-clicking o
my computer, selecting manage, and then using the user management ther
to delete the account. - not disable, but DELETE

then, reboot the computer in SAFE MODE

once in safe mode, type the following command in a command prompt:

sessmgr -service


that's it, just reboot normally, and it should work!




*I have 2 machines behind a Netgear router. The XP Home one can as
for
remote assistance. The XP Pro one cannot.

When the invite a friend to offer remote assistance link is clicked
the
message "A program could not start. Please try again" appears. I
comes up
with the exclamation sound and the message box claims to be fro
Internet
Explorer.

I found a file called constants.js on the machine that had tha
message text
in it...in two places. One of them is NO CHANNEL, and the other i
NO
RCSESSION. I edited the constants.js file and it changed the "
program
could not start. Please try again" message so that I could tell tha
the NO
CHANNEL message is being sent to me.

I don't know what's the problem. Surely it isn't the NAT router
since that
is perfectly happy with the XP Home computer's seeking remot
assistance. I
have UP&P enabled, so it doesn't seem likely that's the proble
either. I
imagine there's some setting that is at issue in the XP Pro machine
but
ideas are needed, since I think everything resembling remote anythin
is
enabled and running.
Click to expand...


-
danielj
 
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