Remote assistance

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Guest

I can't get remote assistance to work at all. I have tried with two computers
hooked up directly to the internet. No router, no firewall, nothin'. Anything
you can think of for me to try?

Thanks
 
Marty said:
I can't get remote assistance to work at all. I have tried with two
computers hooked up directly to the internet. No router, no firewall,
nothin'. Anything you can think of for me to try?
Click to expand...

Yes.

Describe the results you get so we have something to work with.
Describe the two computers.
Make sure that your ISP doesn't block those ports.
 
Shenan,
They are both Dell purchased within the last year. 3 Ghz Pentium processor,
512 RAM, nothing special. I have checked with both ISP's and there is no
reason why it shouldn't work. The error message is: Remote Assistance
connection could not be established because the remote host name could not be
resolved
 
Marty said:
I can't get remote assistance to work at all. I have tried with two
computers hooked up directly to the internet. No router, no
firewall, nothin'. Anything you can think of for me to try?
Click to expand...

Shenan said:
Yes.

Describe the results you get so we have something to work with.
Describe the two computers.
Make sure that your ISP doesn't block those ports.
Click to expand...
They are both Dell purchased within the last year. 3 Ghz Pentium
processor, 512 RAM, nothing special. I have checked with both ISP's
and there is no reason why it shouldn't work. The error message is:
Remote Assistance connection could not be established because the
remote host name could not be resolved
Click to expand...

Windows XP Professional or Home?
How are you sending the invitation for Remote Assistance between the two
computers?
 
Marty said:
The error message is:
Remote Assistance connection could not be established because the
remote host name could not be resolved
Click to expand...

OK, that's the problem.

Are you really quite sure that there is no NAT router involved, for instance
in an ADSL modem/router combo?

What are the IP addresses of the two PCs concerned? Are they both public
routable IP addresses, or is one of them a private non-routable IP address?

Is either PC running with Internet Connection Sharing enabled?
 
The invitation was sent using IM. The host requesting help is home edition
and the repondant is professional edition.
 
You said: "OK, that's the problem" What's the problem?
There is no router or firewall involved and Internet Connection Sharing is
not enabled. The host is connected to a cable modem and I am connected to a
DSL modem. I don't know what you mean by a private non-routable IP. neither
has a NAT address. (By NAT I assume you mean 10.10.10.?
Thanks for your response.
Marty
 
Marty said:
You said: "OK, that's the problem" What's the problem?
There is no router or firewall involved and Internet Connection
Sharing is not enabled. The host is connected to a cable modem and I
am connected to a DSL modem. I don't know what you mean by a private
non-routable IP. neither has a NAT address. (By NAT I assume you mean
10.10.10.?
Click to expand...

192.168.xxx.xxx
etc...
 
No, it's not 192.168...

Shenan Stanley said:
192.168.xxx.xxx
etc...

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.
Click to expand...
 
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