Remote Assistance

[Guest]

Hi all...

Is there a way that as an administrator I can instigate a Remote Assistance session with-out the user sending an invitation? Some of my users don't seem to be capable of this simple action and yet I want to be able to walk them through different things, and/or allow them to watch what I am doing

Thanks in advance

Paul

 

[Sooner Al]

In a domain or trusted domain environment you can use the Remote Assistance "Offer" functionality.
Note, however, the Novice still has to give you, the Expert, permission to both view and control
their desktop. Go to "Start -> Help and Support" and search on "offer remote assistance" for more
information and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

If your in a workgroup environment, ie. *NOT* in a domain or trusted domain environment, then look
at this page for help...

http://members.cox.net/ajarvi/RemoteAssistance/RemoteAssistance.html

In both cases (domain or work group environments), you (the Expert) and the Novice must be running
either XP Pro or XP Home.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

Hi all....

Is there a way that as an administrator I can instigate a Remote Assistance session with-out the

user sending an invitation? Some of my users don't seem to be capable of this simple action and yet
I want to be able to walk them through different things, and/or allow them to watch what I am doing.