Remote Assistance

  • Thread starter Thread starter Benjamen S. Long
  • Start date Start date
B

Benjamen S. Long

Help..I'm going crazy here (smile).

I've set up RA through the GP, but can not receive inviatiations to help
others. Whenever someone sends a request for help, they receive a message
which states the RA is not setup on my PC.

What could be wrong...?

Benjamen
 
Is this over a LAN or the public internet?
Are the other folks trying to get help from you or are they trying to offer you help? If they are
trying to offer help that only works in an domain or trusted domain environment and not in a work
group environment. If your in a domain or a trusting domain environment you can use the "Offer
Remote Assistance" feature. Go to "Start -> Help and Support" and search on "offer remote
assistance" for more information and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

For a workgroup/SOHO (ie. non-domain) environment, look at this 'poor mans' alternative to the
domain environment "offer" functionality...

http://www.oecadvantage.net/ajarvi/RemoteAssistance.html

How is the invitation being extended, ie. email, file or messenger?
Are you behind any firewalls? Have you opened TCP Port 3389 if you are?

Is the "Remote Desktop Help Session Manager" service started? Go to "Start -> Run" and type
services.msc at the command line.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
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