Remote assistance

[Guest]

Hi All,

When I receive a remote assistance ticket from some one and I start to
open it, it gives me the messages (Remore assistance failed). What's the
reason behind that.

BR
--
*********
IT Manager
DeLaval Ltd.
Cairo-Egypt
*********
|-----------------------------|
|Islam is peace not Terror|
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[Jonathan Kay [MVP]]

Greetings,

Usually such errors are the result of the user being behind a router or some other NAT or
firewall device which is either sending the incorrect IP address (because it doesn't have
UPnP support) or otherwise does not allow incoming connections.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Hi Jonathan,
We are already on the same LAN, we have a corporate intranet and this
Remote Assistance was working before. I don't know what happened.
BR