remote assistance

  • Thread starter Thread starter joe
  • Start date Start date
J

joe

i am receiving an invitation both via windows messenger
and outlook, to login to a clients computer using remote
assistance.

i am getting the "remote host name could not be
resolved"...i am using a router and so is he...

please help!
 
Greetings Joe,

This is because neither of you are using a router that supports (or at least has it turned
on) Universal Plug and Play (UPnP). A number of routers now support UPnP, but they may
require you to install a new firmware release and/or to turn it on in the router
configuration.

____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
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