If you want to use Remote Assistance, it's not necessary to go through
Windows Messenger do to so. Here's another way you can utilize Remote
Assistance.
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Click Start, Help and Support
When Help and Support Center opens, click "Invite a friend to connect to
your computer with Remote Assistance"
When the Remote Assistance page opens, click Invite Someone to help you
Instead of using Windows Messenger, select "or use e-mail", and e-mail the
request, enter your sister's e--mail address (or have her enter yours)
You'll then have an opporunity to write a personalized messenger, click
Continue
Set the invitation expiration, and a password if you want added security,
then click Send Invitation.
The mail recipient will recieve a request for Remote Assistance with an
attached file that will enable you to connect to the computer.
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You can also make sure that you're both using the latest version of Windows
Messenger. Simply click Start, All Programs, and select Windows Update.
After Windows Update scans your computer, you can click on the Windows XP
link on the left hand pane and select Windows Messenger from the Recommend
Updates.
Hope that helps!
--
Lance Zielinski
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.
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Bluesy said:
when I try to ask my friend for remote assistance, both have XP, it
informs him that he has to upgrade messenger, yet he has 6.1, are they
referring to the Xp Messenger and can this not be disabled so as not to
interfere with Remote Assistance? It also keeps saying that he has denied
the help which is not so, it comes up automatic..
