Remote assistance

  • Thread starter Thread starter Erik Helgerud
  • Start date Start date
E

Erik Helgerud

I have problem to connect to another pc for remote assistance.
We are both running on Adsl with wireless routers (NAT) - so may the problem
is with the configuration with the routers.
Somebody that have some tip?
 
Greetings Erik,

In order for this to work, the wireless router of the person asking for Remote Assistance
must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer
now do, and the router may just require a firmware update. If you reply back here with the
brand and model of the router, we can quickly determine if it currently does support UPnP in
anyway.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Manufactor is BELKIN and my is an billion router. May this is not the
information you need.
 
Ok - thank you.
Is there another way to connect to another pc over internet? Behind an
router?
 
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