Remote Assistance

[Guest]

Hi All,

When I receive a remote assistance ticket from some one and I start to
open it, it gives me the messages (Remore assistance failed). What's the
reason behind that.

BR

--
*********
IT Manager
DeLaval Ltd.
Cairo-Egypt
*********
|-----------------------------|
|Islam is peace not Terror|
|-----------------------------|

 

[R. McCarty]

If the PC that sent the Ticket is using NAT (via a Router), the ticket may
be configured for the LAN IP address, not it's true Internet Address. As
a workaround you can get the sender to do a WhatIsMyIp.Com to get
their Internet address which you'll have to manually change inside the RA
ticket. Sometimes you must configure the router for Persistent port
forwarding on Port # 3389 to allow RA to work properly.

Software firewalls can also interfere with Remote Assistance.

 

[Guest]

Hi Dear,

It's exactly like that, I'm inside the LAN and we don't puplish our real
IPs. So I used to work with it easilly inside our corporate Intranet but now
it's not working and I don't know why. I've installed the MS anti spyware,
can this be the problem. Also I've uninstalled the messenger and install it
again but it didn't solve the issue.
BR

 

[JefJ]

Remote Assistance
Hi All,

When I receive a remote assistance ticket from some one and I start to
open it, it gives me the messages (Remore assistance failed). What'
the
reason behind that.

BR

--
*********
IT Manager
DeLaval Ltd.
Cairo-Egypt
*********
|-----------------------------|
|Islam is peace not Terror|
|-----------------------------


-
Jef