Remote assistance

  • Thread starter Thread starter catalog2
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catalog2

Help
I am trying to connect to Vista computers using Remote assistance both are
Toshibas both are using Windows One Care I can receive an invitation for help
but when I try to make a connection I get the same error message saying the
other computer closed Remote assistance. I have tried turning off the One
Care firewalls on both computers but it still will not connect. I have even
tried using Windows Messenger and it still will not work. Can anyone help?
 
It may be the Windows Firewall blocking you. To address this go to:
Control Panel-> Security Center->Firewall(in the left pane)->Firewall
Settings->Exceptions and check the Remote Assistance in the list.

To be safe, you can reverse the proces after you are done.
 
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