Remote Assistance

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Guest

I need help using remote assistance. I set up both an Outlook Express and
Windows Messenger account and both work fine. I am, however, having
difficulty using remote assistance. I have been able to send out requests but
all of them (after being accepted) say the "remote host name cannot be
resolved". What does this mean? My colleague and I both have Windows XP (they
have Home Edition, and I--Professional); is this a problem? Also, I am NOT
connected to a network, but through the internet. Anyway, please help me with
this.
 
Sean said:
I need help using remote assistance. I set up both an Outlook
Express and Windows Messenger account and both work fine. I am,
however, having difficulty using remote assistance. I have been
able to send out requests but all of them (after being accepted)
say the "remote host name cannot be resolved". What does this mean?
My colleague and I both have Windows XP (they have Home Edition,
and I--Professional); is this a problem? Also, I am NOT connected
to a network, but through the internet. Anyway, please help me with
this.
Click to expand...

The "internet" is a "network".
Do you have a public IP is the question..?
 
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