Remote assistance

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Guest

This could be very basic solution so i do apologise before hand.

I have a Dell - W XP O/S, with service pack 2, running Macafee full security
centre.

I can get my girlfriends laptop to remotely assist to my desktop, Howver i
cannot get my desktop to remotely connect to her leptop or my parents
desktop.

I have tried having windows IM opened and closed, closing the Windows
firewall and the Macafee firewall, checking the exeptions tab on the windows
firewall hoever it still reads an error.

The error willnot allow me to vut and paste it here, Any tips would be much
appreciated, I am like the dog that will not let go of his bone at the moment
with this problem.
 
What's the error message? Or this link may help,

remote desktop How to fix the error "Remote Assistance connection could not be established because ... Why am I unable to control another XP by using Remote Assistance? ...
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
This could be very basic solution so i do apologise before hand.

I have a Dell - W XP O/S, with service pack 2, running Macafee full security
centre.

I can get my girlfriends laptop to remotely assist to my desktop, Howver i
cannot get my desktop to remotely connect to her leptop or my parents
desktop.

I have tried having windows IM opened and closed, closing the Windows
firewall and the Macafee firewall, checking the exeptions tab on the windows
firewall hoever it still reads an error.

The error willnot allow me to vut and paste it here, Any tips would be much
appreciated, I am like the dog that will not let go of his bone at the moment
with this problem.
 
Thank you for the repose, however i will add a little more detail, Its lets
me respond to others via the messenger method, but not at all via the email
method, as i have set up 2 desktop icons, as short cuts to help my girlfrind
and my parents. One shortcut short off crashes me out and the other does not
detect the name. !!!

Any comments would be helpfull
 
This is the error signiture - what ever that is !!! -

AppName: helpctr.exe AppVer: 5.1.2600.2180 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00018fea

Hi this was part of the error listing, I still cannot solve the problem i
hope this helps

This is another part of the message - that i was able to copy, the rest i
cannot copy and paste.

C:\DOCUME~1\ANDREW~1\LOCALS~1\Temp\224b_appcompat.txt
 
This is the error signiture - what ever that is !!! -

AppName: helpctr.exe AppVer: 5.1.2600.2180 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00018fea

Hi this was part of the error listing, I still cannot solve the problem i
hope this helps

This is another part of the message - that i was able to copy, the rest i
cannot copy and paste.

C:\DOCUME~1\ANDREW~1\LOCALS~1\Temp\224b_appcompat.txt
 
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