Remote Assistance

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Guest

Just visited other forums, and a lot of people have this problem:

When initiating a response to a request for Remote Assistance, I get the
message "Attempted connection failed. Please try again."

MS Says it should be independent of firewalls, etc.
Tried disabling MS Firewall and/or Norton on both ends.
XP Home (mine)-> helping XP Pro fails
XP Pro (another's) -> helping (same) XP Pro fails
Fails with either Email or IM initiation

I Can't find much useful info about this, but appears to be common. I refuse
to follow advice like "reformat drive" or re-install XP OS. The computers are
woking ok.

Any help appreciated!

Thanks,
Symied in Sunnyvale
 
dlong said:
Just visited other forums, and a lot of people have this problem:

When initiating a response to a request for Remote Assistance, I
get the message "Attempted connection failed. Please try again."

MS Says it should be independent of firewalls, etc.
Tried disabling MS Firewall and/or Norton on both ends.
XP Home (mine)-> helping XP Pro fails
XP Pro (another's) -> helping (same) XP Pro fails
Fails with either Email or IM initiation

I Can't find much useful info about this, but appears to be common.
I refuse to follow advice like "reformat drive" or re-install XP
OS. The computers are woking ok.
Click to expand...

"... MS Says it should be independent of firewalls, etc ..."
Where'd you get that load of bull?

If the correct ports in the firewalls (software/hardware) are not opened
and/or the correct ports forwarded through any NAT devices/routers <- things
will fail.

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

Don't want to use "Remote Assistance"?

UltraVNC
http://ultravnc.sourceforge.net/

TightVNC
http://www.tightvnc.com/

*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.
 
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