Remote Assistance Stopped Working one way

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Nov 3, 2005
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Both of my PCs stopped working during the past week. Perhaps I have received an update from either MS or MSN Messenger. I can still ask for assistance and get it, but I cannot be asked to be the expert anymore. It has worked for a couple of years. After the screen comes up with the black in the middle (remote PC) I get ERROR: "fsStart() generated error 481, Invalid picture inside FAILSAFE.BAS" Have searched internet for this error and only found one item, but really could not understand what the helper was saying, he referenced a couple of sites about MS Antispy. I am running Win XP SP2 which is up to date through 10/22/05 (last updates logged).
 

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