Remote Assistance Safety

  • Thread starter Thread starter js248
  • Start date Start date
J

js248

If I am remotely assisting another computer, and they are having to lower
their firewall to let me in, can hackers more easily access their computer?
I don't want to jeopordize their system.
 
It really depends on how much they are lowering it to let you in. Hopefully
they aren't just turning it off. I would recommend you give them your IP
address and they add an exception just for you.


Mark
 
Thank you Mark. When and if we set this up, I will make sure that it is only
our IP address they add. I know little to nothing about this, but am trying
to learn all I can before utilizing this tool. Do you also know if it is
going to be a problem if I have Vista and they have XP?
 
Nope, you might get a message about not connecting as securly as possible,
since it is an XP machine. Works fine though.
 
If I am remotely assisting another computer, and they are having to lower
It really depends on how much they are lowering it to let you in.
Hopefully they aren't just turning it off. I would recommend you give them
your IP address and they add an exception just for you.
Click to expand...
Assuming we're talking about the Windows Firewall, is that even necessary?
Shouldn't it be enough for the user to enable "Allow Remote Assistance
Connections to this Computer" in Control Panel/System/Remote Settings? That
opens the port and allows the pre-authorized access. I say "pre-authorized"
because I believe the user needs to email an invitation to the tech first.
Is this correct?
 
Back
Top