Remote Assistance - reverse request?

  • Thread starter Thread starter Dave
  • Start date Start date
D

Dave

Is it possible to configure remote assistance so that
rather than the person requiring help requesting the
assistance, the support personel can send a connection
request and have them accept it in (similar to most
remote control software)

Thanks

Dave
 
If your in a domain or a trusting domain environment you can use the "Offer Remote Assistance"
feature. Go to "Start -> Help and Support" and search on "offer remote assistance" for more
information and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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This posting is provided "AS IS" with no warranties, and confers no rights...
 
Exactly what I was after - thanks for your help

D
-----Original Message-----
If your in a domain or a trusting domain environment you
Click to expand...
can use the "Offer Remote Assistance"
feature. Go to "Start -> Help and Support" and search
Click to expand...
on "offer remote assistance" for more
information and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en- us;308013
us;306496
Click to expand...
group for the mutual benefit of all of us...
 
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