Remote Assistance Question

  • Thread starter Thread starter JoeP
  • Start date Start date
J

JoeP

Hi All,

I always get the below message when another user is trying to Invite me via the MSN. That user is using Windows Vista and I am using Windows XP Propessional.

The invitation from Joe Smith to start Remote Assistance was declined because the program is disabled or is not installed on your computer.



Any idea how to resolve it is apprecaited.



Thanks,



Joe
 
Hi All,

Looking under System Properties/Remote it seems it is checked and not disabled.

Reards,

Joe
 
Hi All,

I always get the below message when another user is trying to Invite me via the MSN. That user is using Windows Vista and I am using Windows XP Propessional.

The invitation from Joe Smith to start Remote Assistance was declined because the program is disabled or is not installed on your computer.

Any idea how to resolve it is apprecaited.

Thanks,

Joe
Click to expand...

Hi Joe

I believe you need to update your terminal services client to version
6. You can get the update from here -->
http://www.microsoft.com/downloads/...0c-0d18-4306-abcf-d4f18c8f5df9&DisplayLang=en

Hope it helps!

p.s. please note thought that some features on vista (like pausing a
session) will not work in xp
 
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