Remote Assistance problem

  • Thread starter Thread starter Alto
  • Start date Start date
A

Alto

I am trying to connect two computers using remote assistance.

"Novice" computer is Windows XP SP3 Home Premium

"Expert" computer is Windows 7 Home Premium

In "system properties - Remote settings" both have these items
ticked:-

Allow remote assistance connections to this computer

Allow this computer to be controlled remotely

Connection proceeds OK but full controlled does not occur. The
connection status is shown as:-

Screen view only

What can be done to get full control status, i.e. controlling the
mouse on the XP machine from the Win 7 machine?

Thanks for any info.
 
Alto said:
I am trying to connect two computers using remote assistance.

"Novice" computer is Windows XP SP3 Home Premium

"Expert" computer is Windows 7 Home Premium

In "system properties - Remote settings" both have these items
ticked:-

Allow remote assistance connections to this computer

Allow this computer to be controlled remotely

Connection proceeds OK but full controlled does not occur. The
connection status is shown as:-

Screen view only

What can be done to get full control status, i.e. controlling the
mouse on the XP machine from the Win 7 machine?

Thanks for any info.
Click to expand...

Get and utilize teamviewer.

Host or Quick Support on the "Novice".
Full version or portable on the "Expert".
 
Get and utilize teamviewer.

Host or Quick Support on the "Novice".
Full version or portable on the "Expert".
Click to expand...

Thanks for that info - I have downloaded and now giving it a try.


Cheers ............................
 
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