remote assistance problem

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

ok here is the problem I can have people conect to me but when thay want me
to look at there computer it says some like unable to resalve host name or
something like that and wont let me conncet to them.. but if I ask for help
from the thay can get right in what do I do
 
Greetings Jacob,

This error simply means that you're unable to connect to your contact. Are they using a
router or anything similar? If so, they may be using a router without Universal Plug and
Play (UPnP) support/enabled in which case Remote Assistance will not work through it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
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All posts unless otherwise specified are (c) 2005 Jonathan Kay.
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Hi Jonathan,

Thanks! In our case, both computers are behind wireless routers. I just
checked the "expert's" router and UPnP was not enabled. I won't be able to
test it until later...Does UPnP need to be enabled on the novice's router as
well? Does Windows XP have to be configured for UPnP also?

Does the UPnP configuration explain the situation that one expert can
connect to the novice but another expert can't?

Thanks again for your help!
 
This might not be your case, since you said you had wireless routers
in the mix. However, 99% of the time that I get "hostname" problem
when trying to connect to friend's machine is when they have Zone
Alarm or another firewall running (it's nearly always Zone Alarm
though). So you might want to check if the person you are trying to do
remote assistance with has Zone Alarm running, if they do, get them to
turn it off while you're trying to connect to them for remote
assistance and it should connect.
 
Anyone please help! -
:
Does UPnP need to be enabled on the
novice's router as well? Does Windows XP have to be configured for
UPnP also?

Does the UPnP configuration explain the situation that one expert can
connect to the novice but another expert can't?
Click to expand...

Maybe UPnP helps, I don't know, but it's not mandatory.
I use remote assistance (as an expert or as a novice) behind a non-UPnP
router, and everything works fine.
 
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