Remote Assistance not working

  • Thread starter Thread starter Bagger Vance
  • Start date Start date
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Bagger Vance

I looked at the messages on remote assistance, but don't think any of them
are dealing with the same issue that I am having. I have two computers on
the same network that I'm trying to use Remote Assistance with over the
Internet connection. Once this is set up, I will be taking one of the
computers to my Mom's house and will then hopefully be able to help her when
she gets in trouble.

If I use Windows Messenger 4.7 or MSN Messenger 7.5, I can request remote
assistance. When the responding computer accepts, nothing happens. The
inviting computer continues to say that it is pending a response and nothing
happens on the responding computer.

I also tried to do this through Help & Support using the Send and Email, but
when the email arrives and the link in it is clicked, it goes to a Microsoft
page saying there is no such page.

I have disabled Norton Internet Security on both machines.

Recently I maded changes to some of the Windows Services and am wondering if
that affected anything, but I don't really think this was working before.
Does anyone know which services are required for Remote Assistance?

This is driving me crazy, so I would be grateful for any help.

-VJ
 
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