Remote Assistance in XP

  • Thread starter Thread starter switherden
  • Start date Start date
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switherden

I would like to setup remote assistance in XP.
When you go into help and support centre and selecte offer remote assistance
i want to enter in the ip address of the machine and remote manage the
machine. However i am unable to do so.
i am the in the domain admins group, i have allowed that group access in
gpedit.msc under remote assistance
I can RDP the machine however.
Can someone please point me in the correct direction to setup the work
stations.
 
switherden said:
I would like to setup remote assistance in XP.
When you go into help and support centre and selecte offer remote
assistance i want to enter in the ip address of the machine and
remote manage the machine. However i am unable to do so.
i am the in the domain admins group, i have allowed that group
access in gpedit.msc under remote assistance
I can RDP the machine however.
Can someone please point me in the correct direction to setup the
work stations.
Click to expand...

Offering remote assistance is usually only viable in a domain environment.
Otherwise you cannot *offer* remote assistance. The person on the remote
end could request (via email, Messenger, etc) remote assistance and you
could use that invitation to accept and carry out the request.

http://www.petri.co.il/enable_remote_assistance_offering_in_xp_2003.htm
 
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