remote assistance - how does this work?

  • Thread starter Thread starter Derek Upson
  • Start date Start date
D

Derek Upson

the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek
 
Derek,

You need to open TCP Port 3389 in the Router/Firewall to allow Remote Assistance.

Supported Connection Scenarios for Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

Focus on: Remote Assistance and Windows XP
http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm
-------------------------------------------------


the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek
 
Ramesh, thanks for the quick response. however, we were using the windows
messaging to establish the connection. it sounds like this method should
work regardless of how the routers are set up. does your experiences
contradict this?


Derek,

You need to open TCP Port 3389 in the Router/Firewall to allow Remote
Assistance.

Supported Connection Scenarios for Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

Focus on: Remote Assistance and Windows XP
http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm
-------------------------------------------------


the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek
 
Derek,

There are certain scenarios where Windows Messenger won't work [for RA]

Configurations That Will not Work:
http://www.microsoft.com/technet/tr...chnet/prodtechnol/winxppro/deploy/worki01.asp

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm
-------------------------------------------------


Ramesh, thanks for the quick response. however, we were using the windows
messaging to establish the connection. it sounds like this method should
work regardless of how the routers are set up. does your experiences
contradict this?


Derek,

You need to open TCP Port 3389 in the Router/Firewall to allow Remote
Assistance.

Supported Connection Scenarios for Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

Focus on: Remote Assistance and Windows XP
http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm
-------------------------------------------------


the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek
 
Try disabling your firewall and retry. Also, what does the error message say? You should have no trouble connecting from a XP Professional to a XP Home or the other way around. As long as their both XP it should work fine. Make sure you disable your XP built-in firewall, too. (Start>Control Panel>Network Connections>Right Click Local Area Connection>Click Advanced Tab and make sure the box (there is only one) is unchecked. Click OK.

Hope this helps :

----- Derek Upson wrote: ----

the computer that i am trying to connect to is a new Dell running XP-Home
My computer is running XP-Professional. the remote computer started th
process and invited me through windows messaging. the invitation popped u
and i click on "ACCEPT". however, after trying to connect......it gave u
and gave an error message. we both have linksys router/firewalls for ou
dSL connections. what could be the problem? i thank you in advance for an
tips that you can provide. thanks

dere
 
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