remote assistance help!

  • Thread starter Thread starter spencer
  • Start date Start date
S

spencer

I cannot get remote assistance to work between my
computer and my mothers. We both are using windows
messenger 5.0 and I have turned off the firewalls. The
latest message that I get when the two are trying to
connect is that my computer cannont resolve the host's
name. Don't know what the deal is. Any help would be
great.
 
I was having this same issue w/my parents' pc. I received
a similar msg when I tried to "offer" assistance. however,
when I walked my dad thru "requesting" assistance & used
MS Outlook, it worked fine. if you have access to Outlook,
give it a try. it's very helpful if you can get it to work.
 
Back
Top