Greetings Sue,
The error message you get when Remote Assistance doesn't work is just a generic error; it
doesn't really say a whole lot or what happened.
Most likely what's happening is your contact is using a router or other similar network
device or software firewall which is blocking the Remote Assistance connection. In the
router scenario, the person requesting assistance must have a router which supports Universal
Plug and Play (UPnP) and has the feature engaged.
Since this can be a slightly advanced, you may want to just use something else. For
instance, Copilot is free at certain times:
http://www.copilot.com
And Microsoft SharedView (free also) allows you to share your entire desktop with up-to 15
people at once, however it is a full-featured product and can be a bit confusing at first:
http://microsoft.com/downloads/details.aspx?FamilyID=95af94ba-755e-4039-9038-63005ee9d33a
--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog:
http://www.messengergeek.com
Messenger Resources:
http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
