Remote Assistance - Help Please

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Guest

I use Remote Assistance to help others in our corporation with their
machines. We now have some Vista users in the field. I can connect with
Remote Assistance, but I can not apply my administrator credentials to
continue with any setup or installation on their machine. Is there a setting
that can be changed so that I (or any administer) can remotely enter the
administraor password to continue. The machine user does not have any admin
rights.

We can remote in and do most installs with out a problem, however, there are
some user specific setup that have to be done via the users profile.

Thanks for any help you can give.
 
Can you right-click the setup file and select run as administrator?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I use Remote Assistance to help others in our corporation with their
machines. We now have some Vista users in the field. I can connect with
Remote Assistance, but I can not apply my administrator credentials to
continue with any setup or installation on their machine. Is there a setting
that can be changed so that I (or any administer) can remotely enter the
administraor password to continue. The machine user does not have any admin
rights.

We can remote in and do most installs with out a problem, however, there are
some user specific setup that have to be done via the users profile.

Thanks for any help you can give.
 
I tried that but when it comes up to enter administrator username and
password then I get the black screen and it would only allow the user the
enter a username and password which they do not have. We even tried to have
them actually put the cursor in the username and password prompts for me to
type in the info, but the screen is black and I have no control with the
keyboard at this point either.

This is really going to create some support issues for us if we cannot find
a work around for this.
 
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