Remote Assistance...has anyone used this?

  • Thread starter Thread starter Joshua Sparks
  • Start date Start date
J

Joshua Sparks

Having not used this feature before, I would like to ask a couple of
questions. Is it possible for a party who uses dial-up to get assistance
from someone using DSL? Are there any references on the MSN sites on how to
use this function? I think a feature like this will be very helpful for me
to try to diagnose and/or fix problems with family members computers but if
they can't "talk" to me or vice versa there's no point.
 
Hi Joshua,

Yes, it can work, although slowly. Read:

Overview of Remote Assistance in Windows XP [Q300546]
http://support.microsoft.com/?kbid=300546

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
Thanks Rick. I need to get my parents PC up to snuff. Mine is running
tickety-boo but I've got all the SP's and updates and they probably don't
since they're on a 56k modem and it's very slow to download them. We both
have basically the same computer except that my clock is a 2.5 and their's
is a 2.0

Rick "Nutcase" Rogers said:
Hi Joshua,

Yes, it can work, although slowly. Read:

Overview of Remote Assistance in Windows XP [Q300546]
http://support.microsoft.com/?kbid=300546

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone



Joshua Sparks said:
Having not used this feature before, I would like to ask a couple of
questions. Is it possible for a party who uses dial-up to get assistance
from someone using DSL? Are there any references on the MSN sites on
Click to expand...
how
to
use this function? I think a feature like this will be very helpful for me
to try to diagnose and/or fix problems with family members computers but if
they can't "talk" to me or vice versa there's no point.
Click to expand...
Click to expand...
 
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