Remote assistance customisation

  • Thread starter Thread starter David
  • Start date Start date
D

David

Hi,

I was wondering if anybody knew if and how you can customise the xp remote
assistance. I would like to set it up so that there was an icon on the
desktop that emailed a remote assistance request to a specific (and only
this) email address, and that the ticket was valid for only a specified
amount of time. The user would then only be propted for their name and a
description of the problem.

thanks

David
 
Hi,

I was wondering if anybody knew if and how you can customise the xpremoteassistance. I would like to set it up so that there was an icon on the
desktop that emailed aremoteassistancerequest to a specific (and only
this) email address, and that the ticket was valid for only a specified
amount of time. The user would then only be propted for their name and a
description of the problem.

thanks

David
Click to expand...

Have you tries using Net Messenger / Windows Live Messenger - it has a
remote assistance feature that will only invite the Messenger contact
you choose (In Messenger you go to Actions/ Request remote assistance)
NeilR
 
Hi,

thanks fo rthe reply.

Messenger can not be used. It owuld require the user to have a messenger
account and also due to company policy it is not allowed, so is blocked
through the firewall.
 
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