remote access

  • Thread starter Thread starter Marcin
  • Start date Start date
M

Marcin

hallo
i was wondering whether you can help me with my problem. i bougth my
mother
a notebook computer. she however is not fluent using multiple software
installed.
I am looking for a software (remote access) or something similiar that
will
allow me to show her how things are done so that she sees the mouse and
all the action
i perform on her computer remotelly. i would also like to see her
desktop the way she
has it organized - not the standard windows view i have seen on
screenshots of remote
enabling access programs. Would you know what software I would need to
install on my
notebook? Thanks a lot
marcin
 
Marcin said:
I was wondering if you can help me with my problem.

I bought my mother a notebook computer.
She is not fluent using all of the installed software.
I am looking for an application that will allow me to show
her how things are done so that she sees the mouse
and all the action (remote access) that I perform on her
computer remotelly.

I would also like to see her desktop the way she
has it organized - not the standard windows view I have seen on
screenshots of remote access applications.
Click to expand...
Would you know what software I would need to install on my
notebook?
Click to expand...

Marcin,

Assuming you both have Windows XP (Home or Professional) then what you want
is already installed and likely setup (at least software-wise) to function.
It is called "Remote Assistance".

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

That should get you WELL on your way to remotely helping your mother learn
how to use the applications installed on her computer.
 
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