Remote access for my parents

  • Thread starter Thread starter Will_in_SF
  • Start date Start date
W

Will_in_SF

Hi.

Just recently my father accidently clicked something he didn't mean to
while accessing his Windows Media Player. He called me from the East
Coast immediately. Unfortunately, I'm on the Pacific Coast and he woke
me up at 6:00am. He tried to tell me what was wrong and I tried to
walk him through the steps to fix. Well, since he didn't know computer
lingo and I couldn't explain it in a way that would fix it right away,
he got frustrated. My sisters and I just convinced my parents to get a
computer and now after this ordeal, he wants to toss it. I need some
advice on what program is the best for remote access? What should I
know about remote access? And how do I quickly learn it and set it up
on both computers, so that next time, I can walk him through it without
him feeling confused and frustrated? (I'll make sure my sister or
nephew, who is computer savvy, to install it on their end.)

Thanks.
 
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

If your both running XP then look at using Remote Assistance... Go to
"Start -> Help and Support" and search on the string "remote assistance"...

- --

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

-----BEGIN PGP SIGNATURE-----
Version: PGP Desktop 9.0.3 (Build 2932) - not licensed for commercial use:
www.pgp.com
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=XIyw
-----END PGP SIGNATURE-----
 
Thanks for the suggestion. I looked it up and, unfortunately, my
parents use Yahoo! as their email instead of Outlook or Outlook
Express. To try to get my Dad to use an email program instead of a
web-based email is not an option at the moment. Any other suggestions?
 
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Use the messenger method...

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608

- --

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

-----BEGIN PGP SIGNATURE-----
Version: PGP Desktop 9.0.3 (Build 2932) - not licensed for commercial use:
www.pgp.com
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=Tk0y
-----END PGP SIGNATURE-----
 
Hi.

Just recently my father accidently clicked something he didn't mean to
while accessing his Windows Media Player. He called me from the East
Coast immediately. Unfortunately, I'm on the Pacific Coast and he woke
me up at 6:00am. He tried to tell me what was wrong and I tried to
walk him through the steps to fix. Well, since he didn't know computer
lingo and I couldn't explain it in a way that would fix it right away,
he got frustrated. My sisters and I just convinced my parents to get a
computer and now after this ordeal, he wants to toss it. I need some
advice on what program is the best for remote access? What should I
know about remote access? And how do I quickly learn it and set it up
on both computers, so that next time, I can walk him through it without
him feeling confused and frustrated? (I'll make sure my sister or
nephew, who is computer savvy, to install it on their end.)
Click to expand...

Get them to download and install VNC, walk them through it at the same
time as you install it - they only need the server part. Then have them
configure it for a non-standard port, something like tcp/42558 and apply
a password. Now when they connect to the internet you can connect to
their computer and SEE exactly what they are doing and take control of
their mouse/keyboard actions. If they have a NAT Router, and they
should, then you need to forward that port inbound to their computer
also.

We use this method with many residential users and it's been a great
tool to help people outside your local area.
 
Back
Top