Reminders - have tried EVERYTHING!

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G

Guest

In Outlook 2003 one of my user's reminders in her main calendar folder are
not working at all. No error messages, they just don't pop up at all.
Before you suggest I have checked all the posts here and the suggested seem
to be everything I have already tried!
I have tried:
- Detect and repair
- Remove and reinstall
- /Cleanreminders
- /ResetFolders
- Switching off and on the reminders popup option in
Tools/Options/Other/Reminder Options


It is driving me (and her!) insane and although there seem to be heaps of
people on here suffering with it, there is no mention of a fix anywhere!!!
 
When all else fails try a new profile. I'd create a dummy profile that uses
a PST file and see if reminders work on that. If they do you can create a
new profile for their mailbox. If you aren't using Exchange I'd also run
Scanpst.exe on their PST file and see if that uncovers anything.
 
Three other things to try.

1. If you are using Exchange try logging into that mailbox using an admin
profile that has permissions to log in. See if reminders fire then.

2. If the user is running in cached Exchange mode turn it off. See if
reminders fire in online mode. If so then delete the OST file used for
cached mode and then return to cached mode. Outlook will build another OST
file. You can also try running ScanOST.exe to see if that finds anything.

2. Download OutlookSpy from www.dimastr.com and install it on that Outlook.
Click on the IMsgStore button. Click the Open Root Folder button at the top
left of the store dialog. Click on the GetHierarchyTable tab, select
Reminders, click OpenEntry. Look at the GetSearchCriteria tab. Make sure
that Inbox, Calendar, Tasks and Contacts are listed there. Also, when
looking at the GetHierarchyTable tab make sure only 1 Reminders folder is
there (no Reminders1, etc.). Delete any additional Reminders folders. Report
back here your findings.
 
read below
Three other things to try.

1. If you are using Exchange try logging into that mailbox using an admin
profile that has permissions to log in. See if reminders fire then.

2. If the user is running in cached Exchange mode turn it off. See if
reminders fire in online mode. If so then delete the OST file used for
cached mode and then return to cached mode. Outlook will build another OST
file. You can also try running ScanOST.exe to see if that finds anything.

2. Download OutlookSpy from www.dimastr.com and install it on that Outlook.
Click on the IMsgStore button. Click the Open Root Folder button at the top
left of the store dialog. Click on the GetHierarchyTable tab, select
Reminders,
Click to expand...
There is no Reminders in the list
 
Doing any synching with any PDA's? If so disable that by removing the PDA
from the cradle after exiting Outlook. Make sure Outlook doesn't show up in
the Task Manager's processes tab (Ctrl+Alt+Delete). Then start Outlook with
/resetfolders and see if Reminders is there then.

Also, since you are using Outlook 2003 make sure that non-cached mode is
selected for that profile before you use /resetfolders. Check for the
Reminders folder in online mode. Blow away the OST file used for cached mode
if that was being used. Then if you return to cached mode see what happens.
In cached mode Reminders is located under IMsgStore button, Open Root
Container button, GetHierarchyTable tab, Finder folder, GetHierarchyTable
tab. It should be listed there.
 
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