ClassicMiniChelsea said:
Hello,
I need your help. I have XP Home Ed. It was preinstalled when I brought the
PC. Now XP has messed up and needs a decent reinstall but of course I dont
have a CD for XP and I am not going to pay a few hundred out out of principle
really. I personally think, regardless whether its reinstalled or not, you
should get the Windows CD in with your package.
And many people would agree with you. However, until consumers learn
to stop blindly accepting whatever the computer manufacturers offer, and
demand full installation CDs along with their new computers, it won't
happen.
Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs, like Dell and Gateway, do
provide a full OEM installation CD, that does permit custom
installations and repairs. However, many uncaring OEMs, such as
eMachines, Compaq, HP, and Sony, in an effort to save pennies and reduce
their support costs by having to hire support people that need only say
"Boot from the Recovery CD to return your PC to its original condition,"
provide only a CD bearing a disk image of the hard drive as it left the
factory.
Essentially, it boils down to "You get what you pay for."
Now, does anyone know how you can get round reinstalling XP without a CD? I
am generally computer wise anyway but this bit has stumped me.
As you had an OEM installation (pre-installed at the factory) on
the computer, simply follow the manufacturer's recovery instructions in
the manuals that came with the computer (or consult the manufacturers'
web site). Remember, the OEM was contractually obligated to have
provided you with some means of restoring the computer to its original,
ex-factory state.
--
Bruce Chambers
Help us help you:
http://support.microsoft.com/default.aspx/kb/555375
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The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot