Paul said:
I have never seen a new computer that comes with OEM Windows that does not
include the physical media. I don't even know if that is consistent with the
OEM agreement, but it's certainly not good customer service.
Actually, the OEMs declining to provide an installation disk has
been a common practice for several years, now. Microsoft requires its
licensed OEM computer manufacturers to provide a means of returning the
computer to its original, ex-factory state. The particular method of
recovery, however, is left entirely to the discretion of each individual
computer manufacturer.
Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery disk or a Recovery Partition. They are not
legally obliged to provide a true installation DVD as part of the sale.
Reputable, customer-service aware OEMs, like Dell and Gateway, do
provide a full OEM installation DVD, that does permit custom
installations and repairs. However, many uncaring or lower-end OEMs,
such as eMachines, Compaq, HP, and Sony, in an effort to save pennies
and reduce their support costs by having to hire support people that
need only say "Boot from the Recovery Disk to return your PC to its
original condition," might provide only a DVD (or a hidden hard drive
partition) bearing a disk image of the hard drive as it left the factory.
Essentially, it boils down to "You get what you pay for."
The computer's manufacturer will have provided some means of
returning the computer to it's original, ex-factory state. This
information will be found in the documentation that came with the
computer, or on the manufacturer's support web site.
--
Bruce Chambers
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