Reinstallation Question

  • Thread starter Thread starter Greg
  • Start date Start date
G

Greg

I have a customer who is visually challanged and made extensive changes to
the way her Outlook 2000 displayed everything from preview pane to all
messages she opens. Unfortunately, her hard drive crashed and we could not
save get access to her settings before we replaced the hard drive. Of
course, we cannot recreate the settings expecially her preview pane settings
and her ability to change all incoming message fonts as well. I do have
access to a complete Ghost image of her machine that was done a couple of
weeks. I can extract from it all the files in her document and
settings\username\application data\Microsoft\Outlook path. The question is
which ones will get her settings back in line.

This is an Outlook 2000 SP3 client on Windows XP SP1 OS going against an
Exchange 5.5 server. Being a laptop she was set to travel with her computer
so there is an offline store called outlook.ost. Can I just place all of
her files from the Outllook folder onto the new laptop and get all of her
settings or will that cause registry problems?

Any help would be greatly appreciated as this person is having a very hard
time viewing any mail now.

Greg
 
A complete copy of her profile Documents and Settings\%username% should work
as well. You can ask in a Windows XP newsgroup if you're not sure on how to
do this. If you had roaming profiles enabled you won't have to do a thing
and just logon.

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Thanks for the input.

We do not have roaming profiles so that will not be an issue.

I was planning on only copying the Outlook folders but are you saying that
if I take everything in the entire Microsoft path underneath her user ID I
would end up getting all of her display settings from the old installation.
Things like desktop color, scroll bar size and the like?

I will definately post something in the XP newsgroup.

Thanks

Greg
 
Yes, that should work. When you just move the Outlook part you probably end
up with (close to) nothing as you also need the registry keys. Therefore
alone is restoring her full profile a better way to go already.

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Now that I understand better what you are suggesting I think that I am out
of luck with this option. I do not have access to the old registry. The
old machine would not boot even in safe mode or using any of the boot
options. It would continually blue screen. The error codes were not very
helpful as all references to the code on Microsoft.com pointed to older O/Ss
not Windows XP Pro.

What I have is a Ghost image of the old machine. I can retrieve files but
not access the registry. Since I cannot boot the machine, I could not copy
the profile.

I did as you suggested and posted a message in the XP group and maybe
someone there can get me around my current limitation.

Thanks for taking the time to answer, it is appreciated.

Greg
 
You don't need to have access to the registry. If you copy the Documents and
Settings folder of that specific user the registry key is contained
(ntuser.dat)

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Roady [MVP]
www.sparnaaij.net
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Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
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