Registry help needed

  • Thread starter Thread starter Englebert
  • Start date Start date
E

Englebert

I just replaced Office 2000 SR-1 with Office Home & Student 2007.
Unfortunately, I didn't have the original install disc for Office 2000 SR-1
so I force uninstalled it (just the program files).

The symptoms I'm getting are with two programs, Outlook Express and Mathcad.
With OE every time I send an e-mail I get an error message from Windows
Installer saying it is trying to configure Office 2000 SR-1 (the e-mail goes
through by the way) and with Mathcad I get a message from my anti-virus
program saying it has quarantined a ~f1d055.tmp file and the program fails
to open. Also, when I list programs on my machine Office 2000 SR-1 still
comes up. I suspect these problems are related to the registry and would
like some advice as to what I need to change there. Thanks in advance.
 
Englebert said:
I just replaced Office 2000 SR-1 with Office Home & Student 2007.
Unfortunately, I didn't have the original install disc for Office 2000
SR-1
so I force uninstalled it (just the program files).

The symptoms I'm getting are with two programs, Outlook Express and
Mathcad.
With OE every time I send an e-mail I get an error message from Windows
Installer saying it is trying to configure Office 2000 SR-1 (the e-mail
goes
through by the way) and with Mathcad I get a message from my anti-virus
program saying it has quarantined a ~f1d055.tmp file and the program fails
to open. Also, when I list programs on my machine Office 2000 SR-1 still
comes up. I suspect these problems are related to the registry and would
like some advice as to what I need to change there. Thanks in advance.
Click to expand...

Try this and see if it helps:
Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301
 
SC Tom,

Thanks for replying. I did as you suggested and that did help somewhat. It
cleared up the list of programs generated by "Add/Remove Programs" utility
in the Control Panel (however Office 2000 programs still show up when I run
msinfo32). It also enabled Outlook Express to go to Office 2007 for spell
checking (however I still have the problem with opening Mathcad). Thanks
again.
 
Have you tried uninstalling and reinstalling MathCAD? Have you updated your
AV definitions and scanned the .tmp file again? Is there a setting in your
AV program to ignore MathCAD and its components?
If you run MSCONFIG, do any of the old O2000 files show up under the startup
tab? If so, uncheck them and see if that corrects the problem.
--
SC Tom


Englebert said:
SC Tom,

Thanks for replying. I did as you suggested and that did help somewhat. It
cleared up the list of programs generated by "Add/Remove Programs" utility
in the Control Panel (however Office 2000 programs still show up when I
run msinfo32). It also enabled Outlook Express to go to Office 2007 for
spell checking (however I still have the problem with opening Mathcad).
Thanks again.
Click to expand...
 
SC Tom,

I don't have the Mathcad disk anymore so I cannot try your first suggestion.
I am leery about setting my AV program to ignore Mathcad and its components.
I ran msconfig and Office 2000 programs did not show up in the start up tab
(neither are they in the Run keys). One other symptom that I forgot to
mention is that every time this happens Windows thinks there is a file
system error and checks the disk for consistency on start up.

Do you know of a malware/spyware newsgroup that I might poll about the
~f1d055.tmp file? I did submit it to my AV program provider but I don't
expect to hear back from them directly. Thanks in advance.

SC Tom said:
Have you tried uninstalling and reinstalling MathCAD? Have you updated
your AV definitions and scanned the .tmp file again? Is there a setting in
your AV program to ignore MathCAD and its components?
If you run MSCONFIG, do any of the old O2000 files show up under the
startup tab? If so, uncheck them and see if that corrects the problem.
Click to expand...
 
SC Tom,

Yes, thanks. I too searched the web and, for what it's worth, found the
following post on Tech Support Guy Forums "the temp file in question is a
digital rights management program from a company called Macrovision they are
the people who make the installer wizard that microsoft uses to install its
programs the file is some kind of clean up file that checks to make sure you
are using a legal copy of the program but for some reason it is causing
major disruptions in all sorts of programs especially games.". My AV
provider (Norton BTW) might be erring on the side of caution on this one (as
they should).

This symptom only surfaced after I tried to install Office 2007 and failed
to uninstall Office 2000 so I'm pretty suspicious that process had something
to do with it. I think my next step is to learn exactly what Windows does
when it opens a program.
 
Have you tried deleting the file? Is it recreated later? If it'd protected
and won't let you delete it, you can use something like KillBox to get rid
of it.
I saw that same post. The only real solution I can think of is if you could
borrow an Office2000 disk set, reinstall it, then uninstall it completely.
 
SC Tom,

Yes, I'm looking into acquiring an Office 2000 CD (suggested on another
forum BTW). My AV program quarantines the file and a new one is generated
each time I try to open Mathcad (which then gets quarantined). I'd still
like to know what steps Windows takes to open a program though. Anyway
thanks for all your suggestions.
 
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