Please follow the steps outlined in the below KB article:
270008 Cannot Access CD-ROM and "Code 31" Error Message in Device Manager
After
http://support.microsoft.com/?id=270008
--
Daniel Chang
Server Setup Team
Search our Knowledge Base at
http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at
http://www.microsoft.com/ntserver/
NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.
: Neither my OEM Samsung DVD_ROM drive or my new Lite-On
: DVD_RW LDW-451s are recognized in My Computer. I either
: get a code 19 or Code 31 in the device manager window.
: How do I fix this. I have tried uninstalling and re-
: installing to no avail. Please help......