Whats is Help and Support?
Click the Start button, click Help and Support, type keyword or phrase in
the Search box, click the green arrow .....
The Search Results list three groups:
Suggested Topics
Full-text Search Matches
Microsoft Knowledge Base
Anything in Suggested Topics and Full-text Search Matches are from help
files on your machine. Microsoft Knowledge Base (MSKB) is from the online
web site, you have to have an internet connection for that part to work.
You have to click on the Suggested Topics, Full-text Search Matches or
Microsoft Knowledge Base header to display the results listed in each one.
To move through Help topics or pages you've seen
* To display a previously viewed Help topic or page, click <- on the
navigation bar at the top of the Help and Support window.
* To display the next Help topic or page in a previously displayed sequence,
click ->.
To find what you need in Help and Support Center
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Try one of the following methods to find a topic:
* Browse through topics by categories, starting with the top-level
categories on the Help and Support Center home page.
* Pick a task on the Help and Support Center home page.
* Click Index on the navigation bar at the top of the window, and then
either type a keyword or scroll through the keyword list.
* Type a word or short phrase in the Search box, and then choose a topic
from the results of your query.
Notes
To get technical support, click Support on the navigation bar.
To get more out of Help and Support Center
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In many topics, you can click underlined words to see other information
related to the topic.
* To see the definition of a green underlined term, click it.
* To see another topic, to open a program or dialog box, or to view a page
on the Internet, click the blue underlined words.
* To view topics containing related information, click Related Topics, which
often appears at the end of a topic, and then click the title of the topic
you want. (If only one topic is related, you'll go directly there.)
* Troubleshooters are topics specially designed to help you diagnose and
troubleshoot problems. Each page of a troubleshooter enables you to specify
the symptoms you are experiencing, so that your problem can be narrowed down
and fixed.
Note
Some topics jump directly to the Internet. If you click a topic marked when
you're not connected to the Internet, your computer might start to dial your
Internet service provider (ISP).
Search the Support Knowledge Base (KB) Basic Search
http://support.microsoft.com/search/
Search the Support Knowledge Base (KB) Advanced Search
http://support.microsoft.com/search/?adv=1
How to query the Microsoft Knowledge Base by using keywords and query words
http://support.microsoft.com/kb/242450
Search the Support Knowledge Base (KB) Community Solutions Content
http://support.microsoft.com/default.aspx?scid=gp;[ln];cmtycntent
This article was written for Microsoft Access 2000. Just substitute XP,
Internet
Explorer, MS Word or whatever where you see the word Access.
<quote>
What exactly is the Knowledge Base?
The Microsoft Knowledge Base is a database of technical articles about
Microsoft products and technologies. These articles range from "How to"
articles that describe how to complete a specific task to "Bug" articles
that document known issues with Microsoft products. Many people refer to the
Microsoft Knowledge Base by just the letters "KB."
Who uses the Knowledge Base?
The Knowledge Base is used by Microsoft Support professionals and Microsoft
customers of all types, from novices to experts. The Knowledge Base is a
valuable resource for users of any Microsoft product or technology.
How do I search the Knowledge Base?
For an explanation of how to search the Knowledge Base, see the "Search
Tips" section later in this article. You can also find useful search tips by
reading the "Obtaining the Best Search Results" section of the following Web
page:
http://support.microsoft.com/default.aspx?pr=kbinfo
Search Tips
Here are some additional suggestions to help you search the KB:
* Refine your search. Frequently, your first search attempt returns too many
or too few articles. You can frequently get a better list of articles by
adding or removing query words.
* Search for all versions of Access. If you start searching by selecting a
specific version of Access and you cannot find what you are looking for,
search by selecting just Access (no version number) as the product. There
may be a version-specific article that covers the topic. For additional
information, see the "Why do some articles mention only one version of
Access although they apply to multiple versions?" section earlier in this
article.
* Extend the search about Setup issues. Select Microsoft Office as the
product when you are looking for Setup-related issues. The stand-alone
version of Access uses the same Setup program that Microsoft Office uses.
Therefore, you are more likely to find Setup-related issues under Office
instead of under Access.
* Search other products. If you cannot find an article when you select
Access as the product, and if the issue you are looking for can also apply
to another product, search under that other product also. For example, if
your issue involves programming in conjunction with another product such as
Microsoft Outlook, try searching with Outlook as the product.
<quote>
from...
What Is the Microsoft Knowledge Base (KB) and How Can Access 2000 Users Use
It for Problem Solving and How To Solutions?
http://support.microsoft.com/kb/304880
Here are some other resources.
Microsoft TechNet: Home
http://technet.microsoft.com/default.aspx
MSDN Home Page
http://msdn.microsoft.com/default.aspx
Microsoft Windows XP Professional Resource Kit Documentation
http://www.microsoft.com/resources/...indows/XP/all/reskit/en-us/prork_overview.asp
Microsoft TechNet: Windows XP Professional Product Documentation
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/default.mspx
Windows XP How-to and Technical Article Resources
http://www.microsoft.com/windowsxp/expertzone/articlelinks.mspx
Windows XP How-to Article Topics
http://www.microsoft.com/windowsxp/using/default.mspx
Microsoft Windows XP Expert Zone Community
http://www.microsoft.com/windowsxp/expertzone/default.mspx
Microsoft TechNet: Windows XP How-to Resources
http://www.microsoft.com/technet/itsolutions/howto/winxphow.mspx
Searching in Help and Support articles or Glossaries.
Left click in the right hand pane to give it focus and the hit Ctrl + F.
Ctrl + F opens the Find tool.
You have to wait for a Glossary to load before the Find tool will open.
Type in or Paste your search term and keep hitting Enter until you get the
Finished searching the document message.
You can then click on the Up under Direction and search back through the
Glossary again.
You can also click on the navigation letters at the top of each Glossary to
jump down to entries begining with that letter.
You can also set the Search Options in Help and Support.
1. Click on Options on Menu Bar in Help and Support.
2. Click on Set search options.
3. Check the box next to Turn on search highlight.
This highlights the Search term(s) in blue in related articles and
Glossaries. Except for MS Knowledge Base articles.
You cannot use Ctrl + F to Search MSKB articles from Help and Support. You
have to open the article in Internet Explorer and use Ctrl + F from there.
To get the Address for a particular MSKB article.
1. Right click in the right hand pane with an MSKB article showing and
select Properties.
2. Highlight the Address (URL), right click and select Copy.
Sample MSKB URL
http://support.microsoft.com/kb/319949
3. You can also right click the article title in the Search Results and
select Properties to get the Address.
4. Open the Run command. Click Start, click Run, right click in the Open
box, select Paste and click OK.
5. Internet Explorer opens to the MSKB article.
glossary.chm is the Windows Glossary help file.
To open just the Glossary...
Type the following line into Start | Run and click OK...
hh glossary.chm
You can still use Ctrl + F.
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In
