Refund on Family Discount Promotion

[Guest]

I got Ultimate Upgrade which I used to buy 2 additional license keys for Home
Premium Upgrade, unfortunately I couldnt upgrade my laptop because I found
out it needs a retail installation, thus the keys didnt work for that. they
keys have never been registered and I want to refund them. so far I have been
directed to many departments but couldnt get to the right people.

Any help is appreciated.

 

[Jupiter Jones [MVP]]

Your Ultimate Upgrade is retail.

Apparently you can not get a refund:
http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/familydiscount.mspx
"Software licenses purchased through electronic transmission online or
over the Internet are not eligible for a refund"

Exactly what happens when you try to upgrade the laptop?

 

[Guest]

Hi asas

 

[Guest]

Response From shrikant

Your Ultimate Upgrade is retail.

Apparently you can not get a refund:
http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/familydiscount.mspx
"Software licenses purchased through electronic transmission online or
over the Internet are not eligible for a refund"

Exactly what happens when you try to upgrade the laptop?

 

[Guest]

Apparently the new BIOS isnt useful enough to show correct info on the
Upgrade Advisor, whenever I try to upgrade, i get 0x0000006F error with
titale Session3 initialization failed.

 

[Jane C]

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/w2kmsgs/1216.asp

The article references Windows 2000, but I would suspect that the same would
apply to Vista.

What make and model of laptop are you trying to upgrade?