Reformat and reinstall

  • Thread starter Thread starter Greg Florence
  • Start date Start date
G

Greg Florence

For the last week I have been unable to load any secure
web pages or any web pages running active X (although my
security settings in Internet Explorer 6.0 are set to
permit the running of active X scripts/programs, I get an
error message that says I need to fix my security
settings to allow active X). I also can not run my
Norton Anti-Virus or Personal Firewall programs. The
folks at Symantec seemed to believe this was a system
problem, vice a virus, and recommended uninstalling their
software completely, which I have done. I am still
unable to access secure web sites or run pages that have
active X. The Symantec tech recommended reformatting my
hard drive and reinstalling the operating system. While
I would prefer not going to that extreme, I would
appreciate it if someone could help me in the following
ways:

1) Suggest some troubleshooting I can do to resolve the
problem I am having - or -
2) Tell me how to reformat the hard drive so I can
reinstall Windows XP Home Edition

Thank you for any assistance you can provide.

Greg
 
-----Original Message-----
For the last week I have been unable to load any secure
web pages or any web pages running active X (although my
security settings in Internet Explorer 6.0 are set to
permit the running of active X scripts/programs, I get an
error message that says I need to fix my security
settings to allow active X). I also can not run my
Norton Anti-Virus or Personal Firewall programs. The
folks at Symantec seemed to believe this was a system
problem, vice a virus, and recommended uninstalling their
software completely, which I have done. I am still
unable to access secure web sites or run pages that have
active X. The Symantec tech recommended reformatting my
hard drive and reinstalling the operating system. While
I would prefer not going to that extreme, I would
appreciate it if someone could help me in the following
ways:

1) Suggest some troubleshooting I can do to resolve the
problem I am having - or -
2) Tell me how to reformat the hard drive so I can
reinstall Windows XP Home Edition

Thank you for any assistance you can provide.

Greg
.
I have heard from some more experienced tecchies than I
Click to expand...
that a hardware firewall is the way to go, and forget
software firewalls such as Norton Personal Firewall.
They "wreak havoc with internet connections." As for
reformatting, buy a DiscSanitizerPro at the software
store, or other hard drive wipe program. Have a windows
startup disc handy. When the drive is wiped, restart
your computer, entering bios by pressing delete when it
is starting up. In advanced bios settings, change your
first boot device to CD-Rom. (Change it back to 3.5
floppy when you're all finished) Put the windows disc in
the cd and restart. It should walk you through
formatting and installing. At some point when it says
remove all discs and restart, then put the 3.5 startup
disc in. (Go figure) after windows loads, you should be
ready to reload drivers. Get all your drivers for all
hardware before doing anything else.
 
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