Hi Harrison,
I believe this issue is related to the ghosted image.
Please use the following steps to isolate this issue.
Step 1: Remove Office 2003
------------------
To remove Office 2003 and any stand-alone Office products that may be
present on your computer, follow these steps.
Microsoft Windows 2000
1. Click "Start", point to "Settings", and then click "Control Panel".
2. Double-click "Add/Remove Programs".
3. In the list of currently installed programs, click "Microsoft Office
2003".
4. Click "Remove".
5. Click "Yes" to confirm.
Microsoft Windows XP
1. Click "Start", click "Control Panel".
2. Double-click "Add or Remove Programs".
3. In the list of currently installed programs, click "Microsoft Office
2003".
4. Click "Remove".
5. Click "Yes" to confirm.
Repeat steps 3 through 5 for all stand-alone Office products that are
installed on your computer.
Delete Office Folders
---------------------
1. Start Microsoft Windows Explorer.
2. On the "Tools" menu, click "Folder Options", and then click the "View"
tab.
3. Click to select the "Show hidden files and folders" check box, and then
click "OK".
4. Delete the following folder:
C:\Program Files\Microsoft Office
5. Locate and open the following folder, if the folder is present:
<AppDataFolder>\Microsoft\Office\Data
Note The <AppDataFolder> is the \Application Data folder. The location of
this folder varies, depending on the version of Windows that is on your
computer.
6. Delete the following files, if they are present:
- Data.dat
- Data.bak
Delete the .tmp Files
---------------------
1. Quit all the programs that are running, and then restart your computer.
2. Click "Start", and then click "Run".
3. In the "Open" box, type "%temp%" (without the quotation marks), and then
click "OK".
4. Press CTRL+A to select all files, and then press DELETE to clear the
default Temporary folder. Note You cannot delete files that are being used
by currently running processes.
Rename the Config.msi Folder
----------------------------
1. Start Windows Explorer.
2. Rename the folder Config.msi to Config.old. This folder is typically
located at the root of drive C, for example; C:\Config.msi.
3. On the "Tools" menu, click "Folder Options", and then click the "View"
tab.
4. Click to clear the "Show hidden files and folders" check box, and then
click "OK".
Remove Office-related Keys from the Registry
--------------------------------------------
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
1. Click "Start", and then click "Run".
2. In the "Open" (without the quotation marks) box, type "regedit" (without
the quotation marks), and then press ENTER.
3. Delete the following registry keys:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
-and-
HKEY_CURRENT_USER\Software\Microsoft\Office
Step 2: Apply GPO
==============
Reboot the computer to see if GPO can be applied to the machine and install
Office 2k3 with SP1.
If the machine can successfully install Office 2k3 SP1, we can make sure
this issue is related to the ghost.
I look forward to your reply.
Best regards,
Rebecca Chen
MCSE2000 MCDBA CCNA
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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