Red X in Index

  • Thread starter Thread starter kennym
  • Start date Start date
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kennym

Hi,
I posted a question here a few days ago, and got an answer, but now I can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with
ME. XP was installed on a new blank hard disk; ME is on the old hard disk.
When I click on Index in Help & Support in XP, all I get is a small red X
in a black box, no list. XP has been installed for only a couple of months,
and I have not moved many programmes from ME. I have been uninstalling them
one by one, to see if one was at fault, but no luck. I have run a virus scan
a couple of times (AVG free) with no result.
I would appreciate any help.
 
kennym said:
Hi,
I posted a question here a few days ago, and got an answer, but now I can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with
ME. XP was installed on a new blank hard disk; ME is on the old hard disk.
When I click on Index in Help & Support in XP, all I get is a small red X
in a black box, no list. XP has been installed for only a couple of months,
and I have not moved many programmes from ME. I have been uninstalling them
one by one, to see if one was at fault, but no luck. I have run a virus scan
a couple of times (AVG free) with no result.
I would appreciate any help.
Click to expand...


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
 
"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
 
I'm not sure what you mean by "fully patch" I have installed all of the MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
Click to expand...
Click to expand...
 
SP3 + Updates released after SP3.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
I'm not sure what you mean by "fully patch" I have installed all of the
MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
--
kennym
"taurarion" --I checked the MS update you provided, but don't know
where
to start. I have installed all updates except SP3

:



:

Hi,
I posted a question here a few days ago, and got an answer, but now
I
can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot
mode
with
ME. XP was installed on a new blank hard disk; ME is on the old hard
disk.
When I click on Index in Help & Support in XP, all I get is a
small
red X
in a black box, no list. XP has been installed for only a couple of
months,
and I have not moved many programmes from ME. I have been
uninstalling
them
one by one, to see if one was at fault, but no luck. I have run a
virus
scan
a couple of times (AVG free) with no result.
I would appreciate any help.
--
kennym


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


When I click on 'Index' in Help & Support all I get is an empty box
with
a
little red x in a black box in the corner. I have a dual boot with
XP
on
a
new blank hard drive, and ME on a separate hard drive. I have tried
uninstalling some programmes on XP--Sygate firewall, Avast
anti-virus
with
no
luck.
I would appreciate any help I could get.
Click to expand...
Click to expand...
Click to expand...
 
Hi nass,
1st suggestion: I got as far as the 2nd line in the command prompt, then
got a message saying " The filename, directory name or volume label syntax is
incorrect. 2nd suggestion: After installing, got a message saying 'Windows
cannot find 'helpctr.exe' I restored after both tries, so I'm back where I
started. Maybe I should go back to the very first restore point--would a
point be installed when XP is installed?
 
Open run and type in :
sfc /scannow click [OK] and get your XP CD handy you may need to insert it
in.

If that didn't help try to run windows updates and install all security
updates.
 
Installing SP3 solved the problem. Thanks very much for your help.
--
kennym


Ramesh Srinivasan said:
SP3 + Updates released after SP3.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
I'm not sure what you mean by "fully patch" I have installed all of the
MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
--
kennym
"taurarion" --I checked the MS update you provided, but don't know
where
to start. I have installed all updates except SP3

:



:

Hi,
I posted a question here a few days ago, and got an answer, but now
I
can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot
mode
with
ME. XP was installed on a new blank hard disk; ME is on the old hard
disk.
When I click on Index in Help & Support in XP, all I get is a
small
red X
in a black box, no list. XP has been installed for only a couple of
months,
and I have not moved many programmes from ME. I have been
uninstalling
them
one by one, to see if one was at fault, but no luck. I have run a
virus
scan
a couple of times (AVG free) with no result.
I would appreciate any help.
--
kennym


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


When I click on 'Index' in Help & Support all I get is an empty box
with
a
little red x in a black box in the corner. I have a dual boot with
XP
on
a
new blank hard drive, and ME on a separate hard drive. I have tried
uninstalling some programmes on XP--Sygate firewall, Avast
anti-virus
with
no
luck.
I would appreciate any help I could get.
Click to expand...
Click to expand...
Click to expand...
 
sfc /scannow didn't work, but installing SP3 solved the problem. Thanks
very much for your help.
--
kennym


nass said:
Open run and type in :
sfc /scannow click [OK] and get your XP CD handy you may need to insert it
in.

If that didn't help try to run windows updates and install all security
updates.

kennym said:
Hi nass,
1st suggestion: I got as far as the 2nd line in the command prompt, then
got a message saying " The filename, directory name or volume label syntax is
incorrect. 2nd suggestion: After installing, got a message saying 'Windows
cannot find 'helpctr.exe' I restored after both tries, so I'm back where I
started. Maybe I should go back to the very first restore point--would a
point be installed when XP is installed?
Click to expand...
Click to expand...
 
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