Recipients receiving multiples of same email, with a difference

[Guest]

Ok this is one of the most bizarre problems i have ever encountered:

A user from a particular domain is sending an email to collegues on the same
domain. They all use outlook 2003. The email sends fine but the recipient
users recieve multiple emails of the same email. BUT heres the difference
from similar problems on the communities: Lets say user 1 is sending the
email to 4 collegues; each one of those users will recieve the same email 4
times. Now lets say user 1 sends the email to 7 collegues, you've guessed
it... Each collegue will recieve 7 copies of the email.
If anyone knows the reason for this, or any information i need to tell you
please tell me.

Thankyou,

Adam

 

[Jeff Stephenson [MSFT]]

A user from a particular domain is sending an email to collegues on the same
domain. They all use outlook 2003. The email sends fine but the recipient
users recieve multiple emails of the same email. BUT heres the difference
from similar problems on the communities: Lets say user 1 is sending the
email to 4 collegues; each one of those users will recieve the same email 4
times. Now lets say user 1 sends the email to 7 collegues, you've guessed
it... Each collegue will recieve 7 copies of the email.
If anyone knows the reason for this, or any information i need to tell you
please tell me.

What sort of mail account is the user in question using? Does said user
have anti-virus software scanning the outgoing messages? If so, disable
that scan (which, at least in the case of Norton, apparently requires
uninstalling the A/V software, then reinstalling without the option
enabled).

Please post back with your results. I'm trying to determine if this really
is the solution to this problem - so far it has been...