recipient cannot reply to my emails

  • Thread starter Thread starter Kirk
  • Start date Start date
K

Kirk

I have had several customers tell me they cannot reply to my emails and they
have to open a new email to communicate with me. This is a huge concern! Any
ideas out there?
 
How does "cannot reply" manifest itself? Do the senders get an error message
or a non-delivery notice? Please post the details.
 
Send a test email to yourself. When it arrives, reply to it. What happens?

Also, go to Tools, Accounts, select that account, Properties.
On the General tab, carefully inspect the entries you have under
"E-mail address" and "Reply address". For most users, the Reply
address box should be blank.
 
The test email and reply worked fine for me.

Gary VanderMolen said:
Send a test email to yourself. When it arrives, reply to it. What happens?

Also, go to Tools, Accounts, select that account, Properties.
On the General tab, carefully inspect the entries you have under
"E-mail address" and "Reply address". For most users, the Reply
address box should be blank.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com



.
Click to expand...
 
Also tested with both blank AND filled in email address box in
Tools-Properties. Sent email to the problem customer and she could not reply
to either.
 
When Gary suggested you "carefully inspect" the entries in your Tools -
Accounts - Properties - General tab (email address field in particular),
what he was saying (without saying it, cause he's a nice guy), is that maybe
you have entered your email address incorrectly in that email box. So, did
you "carefully inspect" the email address - remove it and re-enter it, apply
/ okay? Do that and test a send / reply to yourself.
 
When you say " tested with both blank AND filled in email address box in
Tools-Properties" it is not clear whether you mean the 'Reply' address
box or the 'E-mail' address box on the General tab of Properties.
I recommended that you to leave that 'Reply' email box blank.

If this problem is only happening with one customer, it sounds like that
one customer is doing something wrong. Since you were able to reply
successfully to your own test email, that proves your 'From' email address
is correctly entered in your Windows Mail.

Which email program is the customer using? She should probably
consult with a user forum that specializes in that particular email program.
 
The problem is with several customers, at least 5 and those are the one's
that made an effort to tell me! So it could potentially be more!

I tested with my correct email address filled in the "Email" box also with
and without (blank) correct email address in the "reply" box.

Both times sent to recipient and she still could not reply.
 
Are all those customers getting the same error message when they
reply to your email? Try to get them to send you a complete copy
of the error message so you can share it with us.

Are those same customers able to email you when they start a new
email message (not a reply)?
 
Yes, all getting same simple error box stating "Unspecified error", but they
are able to generate and send new email from scratch.
 
Most peculiar! The only other suggestion I have is to delete your mail
account in Windows Mail, restart Windows Mail, then recreate the
account. The account may be corrupted. Also, make sure your
antivirus is not configured to scan emails.
 
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