Receiving Multiple Message

[Guest]

Presently I have Outlook 2003 installed on my home computer. When I receive
a new message it appears in the inbox multiple times. Sometimes 7-15 copies
of the same message. How do I get this to stop?

 

[Brian Tillman]

Presently I have Outlook 2003 installed on my home computer. When I
receive a new message it appears in the inbox multiple times.
Sometimes 7-15 copies of the same message. How do I get this to stop?

See if this helps:
http://www.howto-outlook.com/faq/duplicates.htm

 

[MarkHays]

Dear Brian and ChillyPepper:

This common problem can also be caused by the "server timeout" setting and
an apparant bug in Outlook on the sender's PC. This typically occurs with
larger file attachments. If the timeout value in Outlook 2007/2003/Express
is set to the default, any delay in the 'send' process can create a
repetitive loop -- e.g. due to a slow response from the email server, a poor
wireless connection, the delay caused by an AV scan, etc.

One of our employees recently sent an email to a customer, for example, with
a 4Mb PDF attachment -- and he received 42 copies before his email account
filled up. Needless to say, he wasn't happy! Then our employee received 20
"undeliverable" copies, before her account filled up.

The best work-around is to set the Outlook "server timeout" value to 5+
minutes if you have a fast connection -- or more if the connection is
sometimes slow, e.g. wireless for laptops carried by salespeople.

We have seen this problem with Outlook 2007, 2003 and Express with various
patch levels. The email server type doesn't make any difference, e.g.
Exchange, Unix, ISP etc.

I hope this is helpful.

Mark Hays

 

[Milly Staples [MVP - Outlook]]

This has nothing to do with server timeouts - it has everything to do with AV that scans incoming/outgoing email. Disable it and things should return to normal. You may need to uninstall and reinstall without the mail scanning option to completely cure the issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, MarkHays asked:

| Dear Brian and ChillyPepper:
|
| This common problem can also be caused by the "server timeout"
| setting and an apparant bug in Outlook on the sender's PC. This
| typically occurs with larger file attachments. If the timeout value
| in Outlook 2007/2003/Express is set to the default, any delay in the
| 'send' process can create a repetitive loop -- e.g. due to a slow
| response from the email server, a poor wireless connection, the delay
| caused by an AV scan, etc.
|
| One of our employees recently sent an email to a customer, for
| example, with a 4Mb PDF attachment -- and he received 42 copies
| before his email account filled up. Needless to say, he wasn't
| happy! Then our employee received 20 "undeliverable" copies, before
| her account filled up.
|
| The best work-around is to set the Outlook "server timeout" value to
| 5+ minutes if you have a fast connection -- or more if the connection
| is sometimes slow, e.g. wireless for laptops carried by salespeople.
|
| We have seen this problem with Outlook 2007, 2003 and Express with
| various patch levels. The email server type doesn't make any
| difference, e.g. Exchange, Unix, ISP etc.
|
| I hope this is helpful.
|
| Mark Hays
|
|
|
|
|
| "Brian Tillman" wrote:
|
||
||| Presently I have Outlook 2003 installed on my home computer. When I
||| receive a new message it appears in the inbox multiple times.
||| Sometimes 7-15 copies of the same message. How do I get this to
||| stop?
||
|| See if this helps:
|| http://www.howto-outlook.com/faq/duplicates.htm
|| --
|| Brian Tillman [MVP-Outlook]

 

[MarkHays]

Dear Milli:

Yes and no. As noted in my previous post, the delay caused by AV scanning
can trip the limit with the Outlook send function -- so you are correct.
(There may also be a more complex issue with some AV products and the send
function.) That said, we found that increasing the server timeout was the
only solution that consistently solved the problem.

In one case, for example, we found that the problem occured with a portable
computer using a WiFi link -- when a nearby microwave oven was on. This
degraded the performance of the WiFi connection, which slowed transmission
with large attached files, and voila! Dozens of copies were sent.

This also points to a basic flaw in the Outlook send function. Increasing
the server timeout limit is only a bandaid. Outlook should never send 62
copies of the same email; there's clearly a bug that needs to be fixed.

Mark Hays

This has nothing to do with server timeouts - it has everything to do with AV that scans incoming/outgoing email. Disable it and things should return to normal. You may need to uninstall and reinstall without the mail scanning option to completely cure the issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, MarkHays asked:

| Dear Brian and ChillyPepper:
|
| This common problem can also be caused by the "server timeout"
| setting and an apparant bug in Outlook on the sender's PC. This
| typically occurs with larger file attachments. If the timeout value
| in Outlook 2007/2003/Express is set to the default, any delay in the
| 'send' process can create a repetitive loop -- e.g. due to a slow
| response from the email server, a poor wireless connection, the delay
| caused by an AV scan, etc.
|
| One of our employees recently sent an email to a customer, for
| example, with a 4Mb PDF attachment -- and he received 42 copies
| before his email account filled up. Needless to say, he wasn't
| happy! Then our employee received 20 "undeliverable" copies, before
| her account filled up.
|
| The best work-around is to set the Outlook "server timeout" value to
| 5+ minutes if you have a fast connection -- or more if the connection
| is sometimes slow, e.g. wireless for laptops carried by salespeople.
|
| We have seen this problem with Outlook 2007, 2003 and Express with
| various patch levels. The email server type doesn't make any
| difference, e.g. Exchange, Unix, ISP etc.
|
| I hope this is helpful.
|
| Mark Hays
|
|
|
|
|
| "Brian Tillman" wrote:
|
||
||| Presently I have Outlook 2003 installed on my home computer. When I
||| receive a new message it appears in the inbox multiple times.
||| Sometimes 7-15 copies of the same message. How do I get this to
||| stop?
||
|| See if this helps:
|| http://www.howto-outlook.com/faq/duplicates.htm
|| --
|| Brian Tillman [MVP-Outlook]

 

[Milly Staples [MVP - Outlook]]

The sending/receipt of multiple copies is caused by the AV or firewall scanning - it effectively interrupts the "handshake" between Outlook and the mail server so the command sequence never completes. While increasing the server timeout (as well as the send receive interval which should never be less than 10 minutes) will help the problem, the cause remains with the AV/Firewall bollixing up the send/receive commands.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, MarkHays asked:

| Dear Milli:
|
| Yes and no. As noted in my previous post, the delay caused by AV
| scanning can trip the limit with the Outlook send function -- so you
| are correct. (There may also be a more complex issue with some AV
| products and the send function.) That said, we found that increasing
| the server timeout was the only solution that consistently solved the
| problem.
|
| In one case, for example, we found that the problem occured with a
| portable computer using a WiFi link -- when a nearby microwave oven
| was on. This degraded the performance of the WiFi connection, which
| slowed transmission with large attached files, and voila! Dozens of
| copies were sent.
|
| This also points to a basic flaw in the Outlook send function.
| Increasing the server timeout limit is only a bandaid. Outlook
| should never send 62 copies of the same email; there's clearly a bug
| that needs to be fixed.
|
| Mark Hays
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| This has nothing to do with server timeouts - it has everything to
|| do with AV that scans incoming/outgoing email. Disable it and
|| things should return to normal. You may need to uninstall and
|| reinstall without the mail scanning option to completely cure the
|| issue.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, MarkHays asked:
||
||| Dear Brian and ChillyPepper:
|||
||| This common problem can also be caused by the "server timeout"
||| setting and an apparant bug in Outlook on the sender's PC. This
||| typically occurs with larger file attachments. If the timeout value
||| in Outlook 2007/2003/Express is set to the default, any delay in the
||| 'send' process can create a repetitive loop -- e.g. due to a slow
||| response from the email server, a poor wireless connection, the
||| delay caused by an AV scan, etc.
|||
||| One of our employees recently sent an email to a customer, for
||| example, with a 4Mb PDF attachment -- and he received 42 copies
||| before his email account filled up. Needless to say, he wasn't
||| happy! Then our employee received 20 "undeliverable" copies, before
||| her account filled up.
|||
||| The best work-around is to set the Outlook "server timeout" value to
||| 5+ minutes if you have a fast connection -- or more if the
||| connection is sometimes slow, e.g. wireless for laptops carried by
||| salespeople.
|||
||| We have seen this problem with Outlook 2007, 2003 and Express with
||| various patch levels. The email server type doesn't make any
||| difference, e.g. Exchange, Unix, ISP etc.
|||
||| I hope this is helpful.
|||
||| Mark Hays
|||
|||
|||
|||
|||
||| "Brian Tillman" wrote:
|||
||||
||||| Presently I have Outlook 2003 installed on my home computer.
||||| When I receive a new message it appears in the inbox multiple
||||| times. Sometimes 7-15 copies of the same message. How do I get
||||| this to stop?
||||
|||| See if this helps:
|||| http://www.howto-outlook.com/faq/duplicates.htm
|||| --
|||| Brian Tillman [MVP-Outlook]