Receiving Faxes

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  • Start date Start date
G

Guest

I can send faxes withour a problem. BUT, when I try to receive I get a
message that the modem is busy. Is it because I have the firewall turned on
or is there a configuration of the modem that I have set wrong???
 
If you are testing the fax receive yourself, you have to use a different
tel.line to dial in. - you are doing this?
Firewall is allmost certainly not involved.
You dont mention modem / fax software / modem drivers etc, used so cannot
comment further.

Fax software / modem are usually auto configured on installation, generally
you only have to set the software / modem to answer fax calls, and nothing
else.
 
This 70 year old man is unable to tell you all that you ask. It is Windows
XP on a Compact laptop. As far as the tel. no. I'm using the tel. no. of my
home and answer the fax call manually. Therefore, with only one tel. no. I
cannot self test. An insurance co. was desperately trying to send me a form
to sign but without success. Each time they tried I tried to answer and the
'modem busy' comes up. Auto answere didn't help.
 
You have one telephone line, if it is in use while you are
talking or if you're on-line, the phone is busy and the
modem can't connect to either answer the phone (FAX) or dial
out to a FAX number.

If the phone is not busy otherwise, you need to set the
modem properties to be able to answer the phone and the fax
to receive. Computers do not make good FAX machines because
they are not "always ON" and when they are they are often
on-line.
I saw a nice multi-function printer/scanner/fax at Wal-Mart
the other day for $59.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



| This 70 year old man is unable to tell you all that you
ask. It is Windows
| XP on a Compact laptop. As far as the tel. no. I'm using
the tel. no. of my
| home and answer the fax call manually. Therefore, with
only one tel. no. I
| cannot self test. An insurance co. was desperately trying
to send me a form
| to sign but without success. Each time they tried I tried
to answer and the
| 'modem busy' comes up. Auto answere didn't help.
|
| "DL" wrote:
|
| > If you are testing the fax receive yourself, you have to
use a different
| > tel.line to dial in. - you are doing this?
| > Firewall is allmost certainly not involved.
| > You dont mention modem / fax software / modem drivers
etc, used so cannot
| > comment further.
| >
| > Fax software / modem are usually auto configured on
installation, generally
| > you only have to set the software / modem to answer fax
calls, and nothing
| > else.
| >
| >
| > > I can send faxes withour a problem. BUT, when I try
to receive I get a
| > > message that the modem is busy. Is it because I have
the firewall turned
| > on
| > > or is there a configuration of the modem that I have
set wrong???
| >
| >
| >
 
The phone is not in use. I am answering it when the call comes in. I know
it is a fax since I pre-arranged the time for the call
 
Alan said:
I can send faxes withour a problem. BUT, when I try to receive I get a
message that the modem is busy. Is it because I have the firewall turned
on
or is there a configuration of the modem that I have set wrong???
Click to expand...


When you are talking on the phone and someone calls you, even an old man,
like me, knows the next caller will get a busy signal (unless there is
added-value services on that line, like call forward on busy). If you only
have one telephone line and you are using it for a conversation or for your
Internet connection, well, then that line is busy. You have another process
that is using the modem and you cannot have the fax use it, too.

You'll need another telephone line for faxing. Or you'll have to disconnect
from the Internet when you fax. Kill your dial-up connection to the
Internet so your telephone is not busy when the fax call comes in. Or you
get cable or DSL for Internet connectivity so your modem isn't being used
when you want to fax. Or get an eFax account which is free (but only for
*receiving* faxes) so inbound faxes sent to that fax number will be
delivered to you as attachments in e-mails.

Is it an internal modem (i.e., modem on a card that slide into an internal
slot) or an external modem? I have seen where they get "confused" and you
have to power them done. Sending an ATZ command to the modem to reset it
doesn't always work. To power cycle an external modem, you just flip its
power switch or unplug and plug its power cord. For an internal modem, you
will have to shutdown the computer and power it off. By shutdown, I mean a
full shutdown. Not standby, not hibernate, but a full shutdown and then
power off the computer so power is removed from the modem card inside.
Leave it off for 30 seconds (after you no longer hear the whine of the hard
drive spinning down). Then bootup and see if it works.

It's hard to provide succint answers because of the vague description that
you provided of your setup.
 
The computer has to answer the call.



--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.
some support
http://www.usdoj.gov/olc/secondamendment2.htm



| The phone is not in use. I am answering it when the call
comes in. I know
| it is a fax since I pre-arranged the time for the call
|
| "Jim Macklin" wrote:
|
| > You have one telephone line, if it is in use while you
are
| > talking or if you're on-line, the phone is busy and the
| > modem can't connect to either answer the phone (FAX) or
dial
| > out to a FAX number.
| >
| > If the phone is not busy otherwise, you need to set the
| > modem properties to be able to answer the phone and the
fax
| > to receive. Computers do not make good FAX machines
because
| > they are not "always ON" and when they are they are
often
| > on-line.
| > I saw a nice multi-function printer/scanner/fax at
Wal-Mart
| > the other day for $59.
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| > some support
| > http://www.usdoj.gov/olc/secondamendment2.htm
| >
| >
| >
| >
| > | This 70 year old man is unable to tell you all that
you
| > ask. It is Windows
| > | XP on a Compact laptop. As far as the tel. no. I'm
using
| > the tel. no. of my
| > | home and answer the fax call manually. Therefore,
with
| > only one tel. no. I
| > | cannot self test. An insurance co. was desperately
trying
| > to send me a form
| > | to sign but without success. Each time they tried I
tried
| > to answer and the
| > | 'modem busy' comes up. Auto answere didn't help.
| > |
| > | "DL" wrote:
| > |
| > | > If you are testing the fax receive yourself, you
have to
| > use a different
| > | > tel.line to dial in. - you are doing this?
| > | > Firewall is allmost certainly not involved.
| > | > You dont mention modem / fax software / modem
drivers
| > etc, used so cannot
| > | > comment further.
| > | >
| > | > Fax software / modem are usually auto configured on
| > installation, generally
| > | > you only have to set the software / modem to answer
fax
| > calls, and nothing
| > | > else.
| > | >
message
| > | >
| >
| > | > > I can send faxes withour a problem. BUT, when I
try
| > to receive I get a
| > | > > message that the modem is busy. Is it because I
have
| > the firewall turned
| > | > on
| > | > > or is there a configuration of the modem that I
have
| > set wrong???
| > | >
| > | >
| > | >
| >
| >
| >
 
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