receive an illegal operation when pulling up power point???

[Guest]

I just purchased Microsoft Office XP Professional for Home use program and
when we go into powerpoint we receive an illegal operation (POWERPNT caused a
general protection fault
in module 3DFX16V3.DRV at 0008:00000258.
Registers:
EAX=0000a740 CS=03b7 EIP=00000258 EFLGS=00000246
EBX=0062301a SS=6797 ESP=0000a620 EBP=0000a63a
ECX=00000004 DS=6797 ESI=0000a740 FS=6827
EDX=00016797 ES=0000 EDI=00000000 GS=0000
Bytes at CS:EIP:
f3 66 a5 1f 8b d8 8e c2 66 26 8b 47 14 c4 5e 0c
Stack dump:
664a0447 0001a740 a7522456 000a4d1b 1dbe07f4 0000664a a6540000 03af2075
a7401388 00006797 04470000 fbbe664a 00000000 0458a672 0000041f a7400000)
Word & Excel work

I have WIN 98SE
Pent III
384 MB of RAM

Any suggestions would be helpful...

 

[Steve Rindsberg]

I just purchased Microsoft Office XP Professional for Home use program and
when we go into powerpoint we receive an illegal operation (POWERPNT caused a
general protection fault
in module 3DFX16V3.DRV at 0008:00000258.

That file name smells like a video driver.

Things to try:

Check the video board manufacturer's site to see if there are driver updates.

Try setting the display to a different resolution or color depth.

Try setting hardware acceleration back.