Rebooting cycle that is endless and any safe mode is unavailable..

  • Thread starter Thread starter kipg
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kipg

hi and thanks for your help.
after runniong malwarebytes and not finding any malware, i shut down for the
evening. the next morning, i restarted only to end up with a generic host 32
window pop up. but by desktop came up and all looked fine. i clicked on a
folder and a word doc appeared, but then everything froze. after some time it
was apparent that nothing was going to happen, so i shut down. since then the
system has been in a constant cycle of rebooting. i have also made mulitiple
attempts to get into any safe mode option, but the computer still reboots. i
have learned that there are some viruses that cause this problem, but i have
also learned that this could mean the drive has also gone bad. i run xp, sp3,
64bit. what are my options and can i ever get into my hd again to extract
data? the o/s i run is an oem, so there is no recovery console or repair
available as an option.
 
oh - and i meant to also add that in the safe mode options, i did cancel the
reboot to get the bsod window that indicated the following stop error:
0×0000007E (0xc0000005, ox852dc194, 0xf79ef7B0, 0xF7ef4ac). as for the
generic host error: i have gotten this window a few times before, but once i
x'ed it out, it never came back - and plus it never caused the problem i am
having now (the constant rebooting cycle). so maybe this is 2 different
issues happening by chance at the same time. (sorry for the previous
misspellings...)
 
one more note of possibly useful info:
upon start up the PCI device listing shows no bus, device function,
vendor/device or class number on the ACPI controller (the last device
indicated). also 10 options in the win advanced options menu result in a
system reboot - the remaining 2 are the options of either a reboot or return
to o/s options. when i choose an option, the screen fills with a list of
drivers being loaded and the last one that shows before the system reboots
is:
mutli(0)disk(0)rdisk(0)partition(1)/WINDOWS/system32/drivers/Mup.sys
hope this helps more.
 
one more note of possibly useful info:
upon start up the PCI device listing shows no bus, device function,
vendor/device or class number on the ACPI controller (the last device
indicated). also 10 options in the win advanced options menu result in a
system reboot - the remaining 2 are the options of either a reboot or return
to o/s options. when i choose an option, the screen fills with a list of
drivers being loaded and the last one that shows before the system reboots
is:
mutli(0)disk(0)rdisk(0)partition(1)/WINDOWS/system32/drivers/Mup.sys
hope this helps more.
Click to expand...

I don't know about 64bit, but in 32bit, when the last thing you see is
mup.sys, the next driver is usually the culprit, but you can't always
tell what it is (easily).

In my 32bit experiences, a hang or reboot on mup.sys is either a USB
or NIC driver, so unhook any external USB devices, unplug any NIC
cards you added and try again. Start with as few devices as possible.

Replace them one at a time rebooting after each until you find the one
that makes the system reboot or hang.

I'm going with a USB or wireless mouse!
 
in
[problem description <SNIP>ped]

If nothing else solves the problem, you can always put the drive
in another machine and using that machine's functional OS
transfer your data to wherever - first running a suitable set of
AV/malware scans on your drive FROM THE BOOTING DRIVE/OS to see
what the hell is (or is not) going on with your HD. It could be
your MB, a driver problem, or one of dozens of other things.

Of course you will either need to use an external enclosure or
the "other" computer will have to have a case large enough to
put your HD into, or at least enough cable length and space to
plug in your drive and put it somewhere stable. It is not
necessary to actually INSTALL it inside the machine, just make
sure not to knock it off whatever it's on while you're working
with it. OR when it's just sitting there.

(I wasn't aware there is no recovery/repair in OEM versions. IMO
it's still MUCH better to have an OEM disc than a "hidden
recovery partition" full of ads and other crap. Oh well. You are
better off doing an image of a perfectly set up C partition
anyway and forgetting about "restores". Keep all your data on
other partitions.)
 
thanks j,

hoping that it would be that simple, i reviewed my usb devices and there
were only two: my keyboard and ta da.... a wireless mouse. but unplugging the
mouse did not change anything.... and as for the keyboard, i kinda need that.
so maybe it is not the usb devices, but something else...

and yes, i have 32bit, not 64.
my bad.
 
yes my default position was to do a transfer in the event that i could not
access my drive data any other way. but i would like to get my current drive
up and running again. i did a diagnostic on my current drive (western
digital) and it found no physical errors, so the plot thickens. any other
ideas regarding a solution?

***

i learned the hard way that an oem o/s has no recovery/repair option.
because of this, i would rather delete the crap in a hidden partition, than
not have the option of recovery/repair. this whole affair has been
frustrating and stupid.

thanks for your ideas.
 
yes my default position was to do a transfer in the event
that i could not access my drive data any other way. but i
would like to get my current drive up and running again. i
did a diagnostic on my current drive (western digital) and
it found no physical errors, so the plot thickens. any
other ideas regarding a solution?
Click to expand...

I don't know if this will be of much use, but you could try
reinstalling Windows. SUPPOSEDLY Windows will just reinstall the
OS parts (in XP, spread all over the damn partition) but leave
your data alone - although probably not your settings. In actual
practice this may or may not work this way or may end in
disaster, so I would definitely make a backup of everything
important - but to do so you'd have to do the transfers first.

If that's too much hassle (and I would say it is, especially
given the low chances of success at the end) you could do the
transfer and then reformat and partition the drive and you would
probably find it working OK since it checks out OK physically.
The problem is somewhere in the OS/programs setup, and it could
be just about anything. Jose seems the most knowledgeable person
here and if his suggestions didn't help, I don't know if there's
much you can do...
i learned the hard way that an oem o/s has no
recovery/repair option. because of this, i would rather
delete the crap in a hidden partition, than not have the
option of recovery/repair. this whole affair has been
frustrating and stupid.
Click to expand...

I know what you mean. I have been through computer experiences
that I would REALLY like to forget. REALLY.
thanks for your ideas.
Click to expand...

I wish I could be more helpful.
 
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