re windows xp and norton

  • Thread starter Thread starter jackie
  • Start date Start date
J

jackie

i have win xp and have loaded norton antivirus 2003 the machined
crashed while loading so I rebooted. Now the computer loads with a
desktop but the it does not respond to any commands and if i place the
cursor in the task bar the egg timer appears and wont go away. Please
Help
PS tried rebooting, turning power off and ctrl+alt+del wont work
 
Did you install XP Service pack 1?

With AV 2003 sometimes you need to install it before XP Service Pack 1
 
login safe mode. Press F8 when it says starting up windows XP and uninstall
Norton and try again.
 
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